Sales Advisor (SID)

Slicker Recycling; Stourport-on-Severn; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading sustainable resource solutions company in Stourport-on-Severn is seeking a Sales Advisor to manage customer relationships and generate sales of interceptor and drainage services. The ideal candidate will have strong customer service skills, sales negotiation experience, and proficiency in Microsoft Office. This role is Monday to Friday, offering a supportive working environment with a commitment to sustainable practices.

Benefits

Funded Healthcare cashback plan

Perkbox employee discounts

Death in Service Insurance

Regular company social events

Company pension

Salary Sacrifice schemes including Cyclescheme

On-site parking

Hybrid working potential

Qualifications

• Minimum of 12 months experience within similar environment.
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Basic understanding of administrative processes and record-keeping.

Responsibilities

• Manage all aspects of customer service including incoming emails and calls.
• Produce written quotations while maintaining agreed margins.
• Confirm agreed ETA’s with customers via phone and email.

Skills

Customer service

Sales negotiation

Communication

Organizational skills

Problem solving

Education

Minimum of 4 GCSEs including English and Maths

Tools

Microsoft Office

Job description

Slicker Recycling is the market leader in sustainable resource solutions. We are committed to the circular economy through excelling in used lubricating oil collections, re-refining and a range of sustainable waste management services.

Our team of over 200 colleagues manage a vast fleet of specialist collection vehicles, serving thousands of customers across diverse industry sectors with services that reduce carbon footprint, uphold compliance, and enable a truly circular approach to waste resources.

We are a thriving and ambitious business with a mission to deliver ‘Value for Planet’ through growth from strategic acquisitions and achieving recognition for our commitment to innovation and integrity. In 2023, Slicker Recycling won the Servicesure Autocentre ‘Supplier of the Year’ Award for service excellence and environmental impact and in 2024, the King’s Award for Enterprise: International Trade – a prestigious recognition endorsed by His Majesty the King, for exceptional growth in international sales. We are proud as leaders to be positively influencing the standards of our industry.

At Slicker, we know that our success is down to our exceptional colleagues, and we recognise this through our colleague compensation, benefits and investment in learning and development. We are an accredited Living Wage Employer as certified by the Living Wage Foundation, which means we have a commitment to fair pay and our annual pay increases are linked to the cost of living. This isn’t the only benefit, being part of Team Slicker also means you benefit from:

• Funded Healthcare cashback plan
• Perkbox employee discounts
• Death in Service Insurance
• Regular company social events
• Company pension
• Salary Sacrifice schemes including Cyclescheme
• On-site parking
• Hybrid working potential
• Being part of a sustainability focussed business

With a Net Promoter Score of 68 on our recent colleague survey, we know we’re doing something right! So why not read on for the role details or learn more about Slicker Recycling.

Job Purpose

We are seeking an experienced advisor to proactively generate sales of Slicker’s interceptor and drainage services to the Company’s managed accounts and wider customer base. Sales will be generated through the retention of existing business and from seeking growth through outbound sales and marketing campaigns. The Sales Advisor is responsible for all aspects of customer service within the SID department and for the effective management of incoming emails and calls.

Main Tasks and responsibilities

• All aspects of customer service including the effective management of SID emails through a central inbox
• Answer incoming calls and deal with day to day queries
• Competently handle matters requiring escalation prior to manager involvement
• Producing written quotations with a keen focus on maintaining agreed margins, involving negotiations where required
• Daily order processing for both pre-planned schedules and adhoc works
• Confirm agreed ETA’s with customers via phone and email
• Seek opportunities to upsell and cross sell to existing customers and source new TWM customers
• Proactively oversee more complex collections to ensure they are completed to the customers satisfaction
• Execute regular promotional activity and call campaigns as set by the Commercial Manager
• Highlight areas of non-compliance and educate customer on adherence to legislation
• Maintain sales pipeline
• Apply the Slicker values to your role, “People rarely succeed unless they have Fun in what they are doing.”

Role requirements

• Minimum of 4 GCSEs (or equivalent) including English and Maths (Grade C/4 or above).
• Proficient in Microsoft Office applications, particularly Excel and Outlook.
• Basic understanding of administrative processes and record-keeping.

Skills

• Minimum of 12 months experience within similar environment
• Excellent verbal and written communication skills
• Computer literate, working knowledge of MS Office Software essential
• Good organisational and time management skills
• Strong attention to detail
• Demonstrated problem solving skills and initiative
• Ability to work unsupervised and to multiple deadlines
• Flexibility may be required to assist other members of the department during busy periods
• Positive, self-motivated and able to work under pressure
• Previous industry experience would be advantageous

Hours of Work

8:30am - 5:00pm - 40 hours per week

No weekends

Monday to Friday

Values

The successful candidate will have the ability to demonstrate, understand and apply our workplace values. These are embedded into our business and applicants must evidence their values as part of the application process.

• Smart – keep it simple and keep doing it better
• Honest – be straight with each other and give feedback
• Reliable – do what we say we will and tell people if we can’t
• Together – work together as one and support each other
• Fun – enjoy what we do and have a great time

Slicker Recycling is an equal opportunities employer and will continue to ensure it offers career opportunities without discrimination. Employment positions throughout the Company are filled with the candidates who possess the most appropriate skills and competencies relevant for the particular job role. Slicker Recycling is to treat all employees fairly and equally regardless of gender, sexual orientations, marital status, race, colour, nationality, religion, ethnic or national origin, age, disability or union membership status.