Sales Advisor Full Time (35 hours per week)

Scrivens Opticians & Hearing Care; Haywards Heath; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading optical and hearing care company in Haywards Heath is looking for a Sales Advisor to provide exceptional customer service, assisting customers with their optical and hearing needs. The ideal candidate will have strong communication skills and a friendly demeanor. This role offers a competitive salary, full training, and opportunities for career progression within a supportive team environment.

Benefits

Competitive salary

Full training and support

Staff discounts

Generous annual leave

Career progression opportunities

Qualifications

• Customer service or retail experience is preferred but not essential.
• Ability to work independently and as part of a team.
• Willingness to learn and grow within a supportive environment.

Responsibilities

• Greet customers warmly and professionally.
• Assist customers in selecting optical and hearing products.
• Provide advice on frame styles, lenses, and hearing care.
• Process sales and manage bookings.
• Support stock management and merchandising.
• Maintain a clean and welcoming store environment.
• Collaborate with the branch team for a seamless customer journey.

Skills

Strong communication skills

Friendly and approachable attitude

Basic IT skills

Attention to detail

Job description

About The Role

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you’ll be the first point of contact for our customers—helping them feel welcome, understood, and supported as they choose products and services that improve their lives. Whether it’s helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you’ll deliver friendly, expert service in a fast‑paced, customer‑focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in‑branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

What We’re Looking For

We are looking for someone with a friendly, approachable attitude and strong communication skills. While customer service or retail experience is preferred, it is not essential. The ideal candidate will be able to work both as part of a team and independently, using their own initiative. A willingness to learn and grow within a supportive environment is important. Basic IT skills and strong attention to detail are also required for this role.

What We Offer

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family‑run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro‑rata)