Sales Advisor - Full Time

The Big Yellow Self Storage Company; United Kingdom; On-site; GBP 25,000 - 29,000; Full time

Job summary

A leading storage solutions provider in Guildford is seeking a Full Time Sales Advisor. You will be integral in delivering exceptional customer service and maximizing sales while maintaining high standards of store presentation. The ideal candidate should demonstrate a positive attitude and passion for helping others. This position offers a competitive salary and numerous benefits, promoting a healthy work-life balance within a supportive work environment.

Benefits

Competitive salary reviewed annually

Quarterly team bonuses

Additional day off for your Birthday

28 days of holiday increasing with service

Training and support

Great pension and sharesave schemes

Social events throughout the year

Family friendly policies

Free on-site parking

Cycle to work scheme

Vouchers for life events

Access to wellbeing support

Qualifications

• Ability to deliver excellent customer service in person, via email or on the telephone.
• Experience in maintaining cleanliness and compliance with health and safety standards.

Responsibilities

• Deliver excellent customer service in person, via email or on the phone.
• Maximize sales opportunities to improve store performance.
• Collaborate with the team to maintain a positive work environment.
• Assist in all aspects of store operations and maintenance.
• Ensure compliance with health and safety standards and store security.

Skills

Excellent customer service skills

Sales maximization

Team collaboration

Strong communication skills

Job description

About The Role

Role : Full Time Sales Advisor / Location : Guildford Slyfield / Salary : £25,654 per annum (OTE £28,219) plus benefits / Hours of work : 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.

What we give back to you

We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include :

• Competitive rates of pay reviewed on an annual basis
• Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
• Additional day off for your Birthday
• Holiday entitlement of 28 days, increasing with service
• Training and support to help you develop a great career with us from day one
• Great pension and sharesave schemes
• Social events throughout the year
• Family friendly policies which include enhanced maternity, paternity and adoption packages
• Free on-site parking
• Cycle to work scheme and gym discounts
• Vouchers for important life events, birthdays and long service rewards
• Day off to volunteer for one of our charity partners
• Access to wellbeing support and employee assistance programme (EAP)

What you’ll be doing

With support and guidance from your managers, a Full Time Sales Advisor plays a key role in improving store performance and upholding high presentation standards, so you will need to be aligned with our values, focussed on building relationships and providing exceptional customer service. We love a bit of get up and go, so you won’t be afraid of getting stuck into your work with passion and enthusiasm. Some of your core responsibilities will be :

• Delivering excellent customer service in person, via email or on the telephone
• Maximising sales at every opportunity to help improve the performance of the store
• Work collaboratively in your team, helping to maintain a happy working environment
• Assist in all aspects of store operations, including maintaining the cleanliness and maintenance of the store
• Complying with health and safety standards, monitoring store security and ensure accurate completion of administration

Find out more about a Store Role

About The Organisation

Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge.

We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.

So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have a warm and friendly manner, great listening skills, a genuine desire to help others, a positive attitude and are not afraid of a challenge, please get in touch.

We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.

Find out more about life at Big Yellow