Sales Advisor - Discover - Heathrow Airport

Lagardère Travel Retail; Hatton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading travel retail company in Hatton, UK is seeking a Sales Advisor to provide exceptional customer service and drive sales. Responsibilities include assisting customers, managing stock, and handling transactions. Ideal candidates will have previous retail experience, strong communication skills, and the ability to work flexible hours, including weekends and holidays.

Qualifications

• Previous retail or customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and adapt to changes.
• Basic math skills for handling transactions.
• Availability to work flexible hours, including weekends and holidays.

Responsibilities

• Provide detailed product information and recommendations based on customer needs.
• Assist with stock management, including restocking shelves and organizing displays.
• Handle customer transactions, including cash, credit, and returns.
• Resolve customer inquiries and complaints professionally.
• Meet or exceed sales targets and contribute to store goals.
• Maintain cleanliness and orderliness of the sales floor.
• Stay updated on product knowledge, store promotions, and policies.

Skills

Customer service

Sales techniques

Product knowledge

Teamwork and collaboration

Problem-solving

Time management

Job description

Overview

As a Sales Advisor, you will provide exceptional customer service, assist shoppers with product inquiries, and help drive sales in a retail environment. You will ensure that the store is well-stocked, organised, and visually appealing. Additionally, you will handle transactions, manage customer issues, and contribute to a positive shopping experience. Greet customers and offer assistance with product selection.

Responsibilities

• Provide detailed product information and recommendations based on customer needs.
• Assist with stock management, including restocking shelves and organizing displays.
• Handle customer transactions, including cash, credit, and returns.
• Resolve customer inquiries and complaints professionally and efficiently.
• Meet or exceed sales targets and contribute to store goals.
• Maintain cleanliness and orderliness of the sales floor.
• Stay updated on product knowledge, store promotions, and policies.

Qualifications

• Previous retail or customer service experience is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and adapt to changes.
• Basic math skills for handling transactions.
• Availability to work flexible hours, including weekends and holidays.

Key Skills

• Customer service.
• Sales techniques.
• Product knowledge.
• Teamwork and collaboration.
• Problem-solving.
• Time management.

About Lagardère Travel Retail

One of the two divisions of the Lagardère group, Lagardère Travel Retail is a pioneering global leader in the travel retail industry and the only operator to have established a comprehensive and world-recognised leadership across multiple business activities.

Cumulating more than 170 years of experience in travel retail since the opening of the first bookstore in 1852 at Paris Gare de Lyon, we deliver new experiences for travelers every day.

Operating over 5,000 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 42 countries worldwide, we generated €5.2bn sales in 2022.

Equality and Diversity

At Lagardère Travel Retail we believe an inclusive and diverse culture can help businesses and people thrive. We are committed to create a work environment where our people can fulfil their potential and be themselves and to support each and every one of them in achieving their ambitions. We welcome and consider all applicants regardless of their background and can ensure all candidates will receive a fair and equal treatment.