Sales Advisor 20h (Temporary)

H&M; City Of London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading fashion retailer in City Of London is looking for a Sales Advisor to provide exceptional customer service. You'll engage with customers, assist on the shop floor, and handle stock replenishment. Previous experience is a plus but not required. The role offers a flexible schedule, and you'll share your passion for fashion with customers. Attractive benefits include a 25% staff discount.

Benefits

25% staff discount

Extensive development opportunities

Qualifications

• Previous experience in customer service and familiarity with fabrics are nice to have.
• Understanding of store operations and customer service skills from previous retail experience.

Responsibilities

• Engage with customers and deliver excellent service.
• Navigate change and adjust to priorities or schedules.
• Take initiative and get things done.
• Listen to understand customer needs.
• Provide advice on fashion trends, materials, and sizing.

Skills

Customer service

Strong communication

Adaptability

Action-oriented

Eager to learn

Brand enthusiasm

English language skills

Job description

Overview

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand. You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Responsibilities

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills
• Understanding of store operations and customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing, etc.

Benefits

• We offer all our employees attractive benefits with extensive development opportunities around the globe.
• All our employees receive a 25% staff discount, usable on all brand stores and online.