Sales Advisor 20h (Temporary)

H&M; City of Edinburgh; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading fashion retailer in Edinburgh seeks a part-time Sales Advisor to provide exceptional customer service and enhance the shopping experience. Responsibilities include greeting customers, assisting at the cash desk, and merchandising stock. Ideal candidates are proactive, customer-focused, and have an interest in fashion. Competitive benefits include a 25% employee discount and participation in the H&M Incentive Program.

Benefits

25% staff discount

Participation in H&M Incentive Program

Qualifications

• Genuine interest in getting to know customers and offering matching service.
• Ability to create a memorable shopping experience using initiative.
• Interest in fashion and trends, willing to learn.

Responsibilities

• Greet customers and deliver high-level service.
• Assist at cash desk, fitting rooms, and shop floor.
• Process deliveries and merchandise stock.

Skills

Customer-focused

Proactive

Curious

Communicative

Collaborative

Good English language skills

Job description

Overview

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You will have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you\'ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you\'ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they\'re not mandatory.

Responsibilities

• Greet customers and embody the heart of the brand while delivering high-level service
• Initiate conversations and assist at the cash desk, fitting rooms and shop floor
• Process deliveries, replenish stock and merchandise the shop floor

Qualifications

• Customer-focused; you have a genuine interest in getting to know our customers and offering an experience and level of service to match their expectations
• Proactive; you use your initiative to provide customers with a memorable shopping experience
• Curious; you seek opportunities to improve everyday processes and routines and take proactive action where needed
• You listen to and show interest in others’ ideas and opinions
• You\'re honest and genuine in your approach
• You are interested in fashion and trends
• You are communicative, positive and open-minded
• You\'re willing to learn and adapt
• You\'re collaborative, inclusive and supportive of others
• You have good Englishlanguage skills

Preferred qualifications

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc.

Additional Information

This is a part-time temporary position with a contract of 20 hours a week available in our & Other Stories, Edinburgh store. Apply by sending in your CV in English as soon as possible.

Benefits

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

About COS

COS offers a wardrobe of ready-to-wear and accessories for a life well dressed. Rooted in luxury design and compelling fashion movements, the collection plays meticulous attention to sustainable craftsmanship, quality and a superior colour palette that transcends time. The creative soul of the brand is visualised through original storytelling, seasonal runway shows and contemporary culture to create an experience beyond the expected. Learn more about COS here.