Sales Advisor 20h

COS; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent retail brand in London is seeking a Sales Advisor to enhance customer shopping experience. Responsibilities include greeting customers, assisting on the shop floor, processing deliveries, and merchandising. Ideal candidates will be customer-focused, flexible, and passionate about the brand. Previous experience in retail is preferred but not mandatory. This is a part-time position requiring 20 hours a week with attractive benefits, including staff discounts.

Benefits

25% staff discount

Participation in H&M Incentive Program (HIP)

Qualifications

• Previous experience in customer service is a plus.
• Understanding of store operations and customer service skills from previous retail experience is preferred.

Responsibilities

• Greet customers and provide high-level service.
• Assist at the cash desk and fitting rooms.
• Process deliveries and replenish stock.
• Merchandise latest garments on the shop floor.

Skills

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

English language skills

Job description

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Comfortable navigating change and adjusting to shifting priorities or schedules.
• Action-oriented: Proactive and driven to take initiative and get things done.
• Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills

Preferred but Not Mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc.

Additional Information

This is a Part-time position with a contract of 20 hours a week, please apply by sending in your CV in English as soon as possible. Due to data policies, we only accept applications through the career page.

Benefits

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.