Sales Advisor 12h (Temporary)

Stories; City of Edinburgh; On-site; GBP 149,000 - 182,000; Part time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Job summary

& OTHER STORIES is seeking a friendly Sales Advisor in Edinburgh to greet customers, provide top-notch service, and support store operations. You will engage customers from conversations to checkout, assist on the shop floor, fitting rooms, and with deliveries, while merchandising and maintaining stock levels.

You're responsible for delivering warm, proactive service, helping customers across the journey, and collaborating with the team to drive a positive brand experience.

Qualifications

• Customer-focused and committed to delivering excellent service (<140 chars).
• Adaptable and responsive to changing priorities and customer requests (<140 chars).
• Proactive and driven to take initiative and get things done with quality (<140 chars).
• Clear communicator who listens to understand customer needs (<140 chars).
• Eager to learn and open to feedback (<140 chars).
• Brand enthusiast with passion for our collection (<140 chars).
• Flexible schedule including evenings and weekends (<140 chars).
• Understanding of store operations & customer service from retail experience (<140 chars).
• Advice on fashion trends, materials, sizing, etc. (<140 chars).

Responsibilities

• Greet customers and provide high-level service across the store floor.
• Initiate conversations, guide customers, and assist at the cash desk and fitting rooms.
• Process deliveries, replenish stock and merchandise latest garments.
• Create welcoming experiences that showcase the brand and uplift customers.
• Collaborate with the team to ensure smooth store operations and customer satisfaction.

Skills

Customer-focused

Adaptable & flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This isa part-time, TEMPORARY position with a contract of 12 hours a week.

Right to Work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Assessment Process: Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

Launched in 2013, & OTHER STORIES offers a curated range of shoes, bags, accessories, beauty and ready-to-wear – all equally important for the whole look.