Sales Advisor 12h

COS; London Borough of Hammersmith and Fulham; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Staff discount 25%

HIP incentive program

Job summary

COS is seeking a Sales Advisor for its White City store in London. The role focuses on greeting customers, delivering high-level service, assisting at the cash desk, fitting rooms and on the shop floor while processing deliveries and merchandising the latest garments.

Part-time position (12 hours a week) with a friendly team, a 25% staff discount, and access to the HIP incentive program. Right to work in the UK required; visa sponsorship is not available.

Qualifications

• Customer-focused: deliver excellent service to every customer.
• Adaptable and flexible: respond to changing priorities and requests.
• Action-oriented: proactive and results-driven.
• Strong communicator: clear speaking and active listening.
• Eager to learn: open to feedback and growth.
• Brand enthusiast: passionate about COS products.
• Schedule flexibility: able to work varied hours, including evenings and weekends.
• Preferable: store operations knowledge and fashion-advice ability.

Responsibilities

• Greet customers and provide high-level service across checkout, fitting rooms and shop floor.
• Process deliveries, replenish stock and merchandise latest garments.
• Contribute to creating welcoming experiences and drive sales with proactive support.
• Work as part of the team to showcase brand and collections.

Skills

Customer-focused

Adaptable and flexible

Action-oriented

Strong communicator

Eager to learn

Brand enthusiast

Schedule flexibility

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

Qualifications

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

Preferable but not mandatory

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This isa part-time position with a contract of 12hours a week located in the COS White City store.

Right to Work:This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Assessment Process:Due to high application volumes, you will be asked to complete an online, skills-based assessment. Your responses will be scored by anautomated toolusing predefined criteria set by H&M Group. The result may determine whether your application progresses further.

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.