Sales Advisor

Hotel Chocolat; Shrewsbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading premium chocolate brand in Shrewsbury is seeking a dedicated customer service team member. You will excel in providing welcoming service, managing transactions, and supporting store operations, including running product tastings. The ideal candidate has retail experience and a passion for quality service. The position offers £12.54 per hour, performance incentives, and extensive staff discounts, along with flexible working arrangements.

Benefits

Hourly pay of £12.54

Incentives based on performance

50% unlimited staff discount

70% discount on hotel stays

Flexible working options

Innovative company environment

Qualifications

• Experience in a retail environment with strong customer service skills.
• Ability to manage tills and process transactions effectively.
• Knowledge of sustainability and ethical practices in retail.

Responsibilities

• Welcome customers and provide excellent service.
• Manage transaction processes and customer feedback at the till.
• Support the team in store operations and stock management.
• Run tasting sessions and product demonstrations.
• Prepare and serve drinks and snacks in the café area, if applicable.

Skills

Customer service

Retail experience

Till management

Team collaboration

Job description

Overview

Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.

We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser™. Our mission is tomake people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.

Responsibilities

• Welcoming our customers and providing excellent service during their visit.
• Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
• You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
• Running tasting sessions and demonstrations of products.
• Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
• If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.

Your retail experience will help you commit to being a true brand ambassador and support where you can to the success of the store and your team.

Benefits

• £12.54 - per hour (London stores - £13.59 per hour).
• Incentives based on performance
• 50% unlimited staff discount to treat yourself and your friends and family
• 70% discount off a stay in our Hotel in St Lucia
• We recognise that our employees may wish to balance their work and family / home life and therefore we are open to discussions around flexible working
• A chance to work in an exciting, innovative and expanding company