Sales Advisor

The White Company; Portsmouth; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Staff discount 50%

Holiday allowance 20–25 days

Volunteer day

Discretionary bonus

Perk Place benefits

Pension auto-enrolment

Wagestream app

Life assurance after probation

Christmas events

Job summary

The White Company in Portsmouth is seeking a Sales Advisor to deliver exceptional customer experiences in-store. You’ll help customers feel welcomed, offer informed product advice, and maintain premium service standards across in-store and online channels.

You’ll be part of a friendly team, following clear processes, learning and growing with the brand. Retail experience is helpful, but attitude and enthusiasm matter most for this role.

Qualifications

• Friendly and approachable to customers.
• Reliable and organised with clear processes.
• Keen to learn and develop new skills.
• Enjoys working as part of a team.
• Retail experience is helpful but not essential—attitude matters most.

Responsibilities

• Welcome customers warmly and help them feel comfortable in store.
• Listen to customer needs and offer informed product advice.
• Deliver service reflecting brand values and premium standards.
• Support customers across in-store, online, and phone enquiries.
• Share product knowledge to support customer choices.
• Represent The White Company brand through behaviour and service.
• Encourage customer relationships and data capture with guidance.
• Go the extra mile so customers leave happy and valued.

Skills

Friendly demeanor

Team player

Customer service

Willing to learn

Excellent communication

Job description

Our Role

As a Sales Advisor, you play an important role in delivering the day-to-day customer experience in store. You bring our products and brand to life through warm service, genuine conversations, and attention to detail, helping customers feel welcomed, supported, and confident in their choices.

This role is about building strong foundations in customer service, product knowledge, and teamwork, while developing confidence and consistency in everything you do.

What you’ll be doing

• Customer and Brand Experience
  • Welcome customers warmly and help them feel comfortable in store.
  • Listen carefully to customer needs and offer thoughtful, informed product advice.
  • Deliver service that reflects The White Company values and premium standards.
  • Support customers across in-store, online, and phone enquiries where required.
  • Share product knowledge in a simple, helpful way to support customer choices.
  • Represent The White Company brand through your behaviour, tone, and service
  • Encourage customer relationships and data capture as part of everyday service, with guidance.
  • Go the extra mile when possible so customers leave feeling happy and valued.
• People and Culture: Being a Team Player
  • Work positively with colleagues, supporting the team during busy periods.
  • Communicate clearly and respectfully with customers and team members.
  • Be open to learning through feedback, training, and day-to-day experience.
  • Follow agreed routines and ways of working to support consistency across the team.
  • Take pride in representing The White Company values and behaviours.
  • Contribute to a friendly, inclusive, and supportive team environment.
• Store Operations: Supporting the Store
  • Complete daily tasks accurately and on time, following clear guidance.
  • Follow cash handling, security, and Health & Safety procedures confidently.
  • Take care of products and fixtures to reflect brand standards.
  • Support replenishment, housekeeping, and stock tasks as directed.
  • Balance completing tasks with maintaining a calm, attentive customer experience.
  • Report any issues, risks, or concerns promptly to a Supervisor or Manager.

About You

• Friendly, approachable, and comfortable talking to customers.
• Reliable, organised, and happy to follow clear processes.
• Keen to learn and develop new skills.
• Enjoys working as part of a team.
• Retail experience is helpful but not essential — attitude and enthusiasm matter most.

Please read through the attached Job Description for more detail.

What we offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• 50% discount on our products,
• 20 days holiday rising to 25 during service,
• A Volunteer Day with a charity of your choice,
• In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
• Perk Place Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
• Automatic enrolment into the Group Personal Pension scheme,
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing
• Following successful probationary completion, you’ll be covered by our life assurance plan,
• Social - Christmas party/social events throughout the year

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet.’ We believe this should be reflected in everything we do.