Sales Advisor

GSF Car Parts LTD; Oxford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Performance-based bonus

28 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension guidance

Life assurance scheme

Discounts from brand names

Financial wellbeing products

Volunteer time off

Job summary

GSF Car Parts LTD is seeking an outgoing Sales Advisor to support the branch by delivering excellent customer service and driving sales. You will build relationships, handle telephone and electronic queries, and ensure customer needs for parts and orders are fully met while targeting branch goals.

The role emphasizes teamwork, a proactive approach to learning about products through internal literature and e-learning, and using Mastercat to stay informed on stock and promotions.

Qualifications

• Experience in telesales and/or customer service in a fast-paced sales-driven environment.
• Strong communication and interpersonal skills, written and verbal.
• Organised with attention to detail and ability to work under pressure.

Responsibilities

• Develop sound customer relationships and apply effective sales techniques.
• Answer telephone queries and handle electronic queries to promote products.
• Fully satisfy customer needs for orders, parts, or queries; meet branch and individual targets.
• Contribute to team performance and promote sales product promotions.
• Coordinate with Distribution Co-ordinator to ensure delivery requirements are met.
• Develop product knowledge through internal literature and e-learning.

Skills

Telesales

Customer service

Organised

Target driven

Communication skills

Team player

IT literate

Knowledge of car parts

Mastercat knowledge

Tools

Mastercat

Job description

At GSF Car Parts, our Sales Advisors make it happen. They are outgoing, dynamic and passionate, and always ensuring they are giving the very best service. They care about their customers and our business, and this is part of the foundation to making our business so successful. We are looking for an outgoing Sales Advisor who as part of your role will support the branch by fully satisfying customers needs and contribute towards achieving branch and individual sales targets. Main duties include:

• Developing sound customer relationships and applying effective sales techniques
• Working within the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries
• Fully satisfy customer needs in respect of any part orders, respects or queries they may have
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales product promotions
• Liaise with the Distribution Co-ordinator as required ensuring delivery requirements to customers are met
• Develop knowledge of products through study of internal literature
• Use E-learning portal to improve performance

As a Sales Advisor, you will have experience in telesales and/or customer service, ideally gained in a fast-paced sales-driven environment.

What you'll need to succeed:

• Able to work well and deliver results under pressure
• Organised with great attention to detail
• Customer focussed
• Target driven, motivated by sales and able to deal with rejection
• Willingness to learn and develop
• A team player with the ability to also work independently
• Excellent interpersonal and communication skills, both written and verbal
• IT Literate
• Knowledge of car parts and MAM/Allicat would be helpful but isn't essential

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket.

As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day. But what really sets us apart is our people. We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers. We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you. This is an exciting time to join GSF Car Parts. Make an impact. Grow with us. Do yourself proud!

Benefits at GSF Car Parts are designed to support all aspects of our team members life throughout their career. Whether that's their health, wealth or everyday lifestyle, we are here for our team members and their loved ones and there is something for everyone! To name a few of our benefits we offer:

• Opportunity to earn a performance based bonus as part of this role
• 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100's of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer