Sales Advisor

EE; Newcastle upon Tyne; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Uncapped commission

24/7 GP appointments

Free parking

EE product discounts

Flexible leave for carers and family

Job summary

BT plc in Newcastle upon Tyne is seeking a Sales Advisor to join our EE Customer Contact Centre. You will take incoming calls from EE customers, helping them find the best phone and broadband deals and guiding them through EE product options.

You’ll be a confident communicator, a keen listener, and comfortable working to targets. The role offers a starting salary with progression and a benefits package designed for growth and flexibility.

Qualifications

• Outgoing, energetic and loves talking to people.
• Great listener and fluent talker; can match customers with the best product.
• No cold calling; calls come into you and you decide how to help the customer.
• Targets to hit and a competitive mindset helps you succeed.
• Experience in sales, retail or hospitality is valued.

Responsibilities

• Take incoming calls from existing EE customers to find the best deals on phones and broadband.
• Help customers navigate and choose from EE tech products.
• Build rapport and match customers to the right product.

Skills

Communication skills

Customer service

Listening

Sales mindset

Job description

Job DescriptionSales AdvisorReq ID: 64242Posting Start Date: 02/11/2026Posting End Date:Job Function: EE Contact CentresDivision: ConsumerJob Location: GBR Newcastle - Gosfrth Pk Way, GBR-Newcastle - TynesideAdvertised Salary: 26,116.00##**Where:** BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne, NE12 8ET**Full time:**Permanent**Salary:**£26,116 rising to £26.738 after 8 months of being here, plus incentives and bonuses**Start date:** January 2027##**Shifts:** 12 hour shifts on a two week rotation.| | | | | | | || --- | --- | --- | --- | --- | --- | --- || **Monday** | **Tuesday** | **Wednesday** | **Thursday** | **Friday** | **Saturday** | **Sunday** || 08:30-21:00 | 08:45-21:00 | OFF | OFF | OFF | 08:00-20:00 | 08:00-20:00 || OFF | OFF | 08:45-21:00 | 08:45-21:00 | 08:45-21:00 | OFF | OFF |If you’re outgoing, full of energy and love talking to people, you’d be better off in sales with EE.Maybe you’ve worked in retail, or hospitality before. You know how to deal with customers but you’re looking for something more exciting – a job that’s going to challenge you. And, of course, you want to earn a bit more cash.Our team’s in Newcastle and North Tyneside are full of people like you – so you’ll be in great company here.**What does being a sales advisor involve?**You’ll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell.You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.**Forget what you’ve heard about sales**Don’t let what you’ve heard about sales put you off. Let’s smash a few myths...* Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.* It’s not “cold calling”. The calls come in to you and you decide how best you can help the customer. That’s why we value resourceful people who like fixing problems.* People say it’s “hard selling”. It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?**Why you’ll be better off at EE**GREAT MONEY – you start on £26,116 which goes up to £26,738 after 8 months.UNCAPPED COMMISSION – the more you sell, the more you can earn.BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.GROWTH – we’re passionate about developing our people. There are plenty of career paths across EE and BT.FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.GREAT PEOPLE – you’re working with people like you. It’s a sociable, supportive environment.