Sales Advisor

GSF Group; Hemel Hempstead; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Performance-based bonus

28 days annual leave

Free flu vaccine

Health & wellbeing tools

Pension advice

Life assurance

Discounts on 100’s of brands

Financial wellbeing products

Volunteer time off

Training and progression opportunities

Job summary

GSF Car Parts is seeking an outgoing Sales Advisor to support the branch by achieving branch and individual sales targets while delivering excellent customer service. You will develop customer relationships, handle queries, process part orders, and work with the team to promote products and meet delivery needs.

A bonus, generous leave, and health benefits are provided. You will join a dynamic sales team in a fast-paced environment, requiring organised, detail-oriented, and resilient individuals

Qualifications

• Experience in telesales and/or customer service within a fast-paced sales environment.

Responsibilities

• Develop customer relationships and apply effective sales techniques.
• Answer telephone queries and handle electronic queries.
• Fully satisfy customer needs for parts orders, respects or queries.
• Contribute to a positive team performance while working on personal benchmarks to optimise sales.
• Liaise with the Distribution Co-ordinator to meet delivery requirements.
• Develop knowledge of products from internal literature.
• Use the e-learning portal to improve performance.

Skills

Telesales experience

Customer service

Communication skills

IT literacy

Team player

Attention to detail

Job description

About The Role

At GSF Car Parts, our Sales Advisors make it happen. They are outgoing, dynamic and passionate, and always ensuring they are giving the very best service. They care about their customers and our business, and this is part of the foundation to making our business so successful.

We are looking for an outgoing Sales Advisor who as part of your role will support the branch by fully satisfying customers needs and contribute towards achieving branch and individual sales targets.

Main duties include:

• Developing sound customer relationships and applying effective sales techniques
• Working within the sales team on sales of product promotions by answering telephone queries and dealing with electronic queries
• Fully satisfy customer needs in respect of any part orders, respects or queries they may have
• Contribute to a positive team performance whilst working on personal benchmarks to optimise personal performance and work on sales product promotions
• Liaise with the Distribution Co-ordinator as required ensuring delivery requirements to customers are met
• Develop knowledge of products through study of internal literature
• Use E-learning portal to improve performance

Working hours:

45 (average) hours Monday to Friday, including alternate Saturday working

About You

As a Sales Advisor, you will have experience in telesales and/or customer service, ideally gained in a fast-paced sales-driven environment.

What you'll need to succeed:

• Able to work well and deliver results under pressure
• Organised with great attention to detail
• Customer focussed
• Target driven, motivated by sales and able to deal with rejection
• Willingness to learn and develop
• A team player with the ability to also work independently
• Excellent interpersonal and communication skills, both written and verbal
• IT Literate
• Knowledge of car parts and MAM/Allicat would be helpful but isn't essential

What we’ll offer:

• Opportunity to earn a performance based bonus as part of this role
• 28 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
• Free flu vaccine
• Health & wellbeing tools
• Free support from pension experts
• Life assurance scheme
• Discounts from 100’s of household names including Asda, Nike & John Lewis
• A suite of financial wellbeing products including advances and savings schemes
• Paid time off to volunteer
• Training qualifications and career progression opportunities

About Us

At GSF Car Parts, we're not just supplying car parts, we're driving the future of the automotive aftermarket.

As the UK's fastest-growing motor factor, we've achieved more than 25% year-on-year growth for three consecutive years and continue to expand at an unrivalled pace. With over 215 branches nationwide and a state-of-the-art 500,000 sq ft National Distribution Centre, we're building a business that keeps thousands of workshops moving every day.

But what really sets us apart is our people.

We're a business that invests boldly, embraces innovation and empowers our teams to make a real difference. From industry-leading digital tools like Mastercat to our nationwide Servicesure garage network and partnerships with over 70 OE-quality brands, we're constantly challenging the status quo and finding better ways to serve our customers.

We're ambitious about where we're going and equally ambitious for the people who join us. Whether you're looking to develop your skills, progress your career or help shape the future of our industry, we'd love to hear from you.

This is an exciting time to join GSF Car Parts.

Make an impact. Grow with us. Do yourself proud!

#INDGSF