Sales Advisor

Springer Nature; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading publishing company seeks a Sales Advisor in London to deliver exceptional customer service and engage with diverse customers. You will manage a high volume of interactions, exceed sales targets, and maintain accurate records using CRM tools. The ideal candidate has a Bachelor’s degree and previous experience in sales or customer service, along with strong communication and interpersonal skills. This role is crucial for understanding customer needs and maximizing revenue through upselling opportunities. We value diverse talent and strive for an inclusive workplace.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• Previous experience in transactional sales or customer service is preferred.
• Familiarity with CRM systems and proficiency in using digital tools.

Responsibilities

• Deliver exceptional customer service and manage customer interactions.
• Engage with diverse customers to exceed sales targets.
• Maintain records of customer interactions using CRM tools.
• Understand and communicate features of job posting packages.
• Identify upselling opportunities with clients.

Skills

Strong communication skills, both written and verbal, in English

Exceptional interpersonal skills

Proven ability to handle high call/email volume

Result-oriented mindset

Knowledge of the job recruitment industry

Fluency in European languages

Education

Bachelor's degree or equivalent experience

Tools

CRM systems

Job description

Sales Advisor

Line Manager: European Team Leader - Nature Careers
Location: London

Application Deadline: 16th December 2025

About Springer Nature

Springer Nature is one of the leading publishers of research in the world. We publish the largest number of journals and books and are a pioneer in open research. Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning. We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world. For more information, please visit about.springernature.com and @SpringerNature.

About the role

Responsible for delivering exceptional customer service and managing a high volume of customer interactions across Europe. Engaging with diverse customers, exceed sales targets, and gain insights into various industries.

Key tasks

• Manage and nurture a high volume of transactional business and customer interactions, including inbound and outbound calls and emails, ensuring each customer receives personalised and efficient service.
• Understand and effectively communicate the features, benefits, and pricing options of job posting packages on Nature Careers to potential clients.
• Develop a deep understanding of the unique needs and requirements of customers from different industries and locations across Europe.
• Collaborate with the sales team to identify upselling and cross‑selling opportunities to maximise revenue generation.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and progress using CRM tools.
• Provide prompt and insightful responses to customer inquiries, resolve issues, and address concerns while maintaining a positive and professional demeanour.
• Meet and exceed assigned sales targets and performance metrics on a consistent basis.
• Stay updated on industry trends, job market dynamics, and competitive landscape to effectively position our services.
• Manage existing accounts as well as new business development.
• Regularly meet and liaise with clients and agencies to discuss and identify advertising requirements within Europe.
• Help cover Nature Careers and effectively communicate its value proposition.
• May be required to cover transactional sales for the BDJ Portfolio.

Qualifications

• Bachelor's degree or equivalent experience preferred.

Skills and Knowledge

• Strong communication skills, both written and verbal, in English.
• Exceptional interpersonal skills with the ability to build rapport and establish trust with a diverse range of customers.
• Proven ability to handle high call/email volume while maintaining attention to detail and accuracy.
• Result‑oriented mindset with a track record of meeting or exceeding sales targets.
• Knowledge of the job recruitment industry and a genuine interest in staying informed about market trends.
• Fluency in European languages would be a bonus.

Experience

• Previous experience in transactional sales, customer service, or a related field is preferred.
• Familiarity with CRM systems and proficiency in using digital tools for customer engagement.

Diversity and Inclusion

At Springer Nature we value the diversity of our teams. We recognise the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers

Internal applicants: We encourage that you speak to your manager once the interview process has started. At the point of offer acceptance, it is required that you inform your manager. If for any reason you’re unable to do so, please contact HR who can provide guidance as required.

Job Posting End Date: 17-12-2025