Sales Advisor

Scrivens Opticians & Hearing Care; Colchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent optical and hearing care provider in Colchester is seeking a Sales Advisor to assist customers in selecting products that improve their lives. You will provide friendly service, process sales, and support stock management in a fast-paced environment. The ideal candidate possesses strong communication skills and a willingness to learn. This position offers a competitive salary, comprehensive training, and employee discounts.

Benefits

Competitive salary

Full training and support from day one

Staff discounts on optical and hearing products

Career pathways into senior sales, management, or clinical roles

28 days annual leave including bank holidays (pro-rata)

Qualifications

• Preferred customer service or retail experience but not essential.
• Able to work as part of a team and independently.
• Willingness to learn and grow in a supportive environment.

Responsibilities

• Greet customers with warmth and professionalism.
• Assist customers in selecting optical and hearing products.
• Provide advice on frame styles, lenses, and hearing care.
• Process sales and bookings using in-branch systems.
• Support stock management and merchandising.
• Keep the store clean, welcoming, and well presented.
• Work closely with the branch team for a seamless customer journey.

Skills

Friendly, approachable attitude

Strong communication skills

Customer service experience

Basic IT skills

Attention to detail

Job description

Overview

At Scrivens Opticians & Hearing Care, we put people at the heart of everything we do. As a Sales Advisor, you'll be the first point of contact for our customers-helping them feel welcome, understood, and supported as they choose products and services that improve their lives. Whether it's helping someone find their perfect pair of glasses or explaining how hearing care can boost confidence, you'll deliver friendly, expert service in a fast-paced, customer-focused environment.

Responsibilities

• Greet customers with warmth and professionalism
• Assist customers in selecting optical and hearing products
• Provide clear, helpful advice on frame styles, lenses, and hearing care
• Process sales and bookings using in-branch systems
• Support stock management and merchandising
• Keep the store clean, welcoming, and well presented
• Work closely with Optometrists, Hearing Aid Audiologists and the wider branch team to ensure a seamless customer journey

Qualifications

• Friendly, approachable attitude and strong communication skills
• While customer service or retail experience is preferred, it is not essential
• The ideal candidate will be able to work both as part of a team and independently, using their own initiative
• A willingness to learn and grow within a supportive environment is important
• Basic IT skills and strong attention to detail are also required for this role

Benefits

• Competitive salary with opportunities to progress
• Full training and support from day one
• Staff discounts on optical and hearing products
• A welcoming team and family-run company culture
• Career pathways into senior sales, management, or clinical roles
• Generous staff discount scheme
• 28 days annual leave including bank holidays (pro-rata)