Sales Advisor

Totême; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion retailer based in London seeks a full-time Sales Advisor to provide excellent service and foster client relationships. This role involves collaborating with the team to achieve sales targets and maintaining a visually appealing store. Applicants should have prior experience in high-end service and a strong understanding of fashion. The position requires fluency in English and a passion for delivering luxury experiences. Available to work flexible hours including evenings and weekends.

Qualifications

• Previous experience in high-end service with a strong lifestyle brand.
• Proven success in delivering outstanding customer service and exceeding sales goals.
• Strong understanding of fashion, styling, and brand storytelling.

Responsibilities

• Build and nurture strong client relationships to drive loyalty and engagement.
• Work collaboratively to achieve sales targets.
• Engage in merchandising to maintain a compelling store environment.

Skills

High-end customer service

Clienteling

Fashion styling

English fluency

Job description

About TOTEME

TOTEME is a fashion house rooted in Swedish sensibilities, modern aspirations and the notion of style. With an appreciation for women’s many roles and how pieces are worn in practice, we create emblematic designs with an emphasis on materiality and shape. Representing a direct and decisive way of dressing, the collections are contextualized in curated edits, visuals and spaces. The company is rooted in values that promote the wellbeing of people, animals, and the planet.

TOTEME was founded in 2014 by Elin Kling and Karl Lindman. From the atelier in Stockholm, we create collections spanning ready-to-wear, shoes, bags, accessories and jewelry.

The role

TOTEME is looking for a Sales Advisor to join our flagship store in London on Mount St full-time. In this role you will act as a brand ambassador, providing excellent service and building long‑term relationships with our customers and driving business in all aspects, from sales to brand building. You will report to the Store Manager.

Responsibilities

• Build and nurture strong client relationships to drive loyalty, engagement, and an elevated shopping experience.
• Work both independently and collaboratively to support daily operations and achieve sales targets.
• Engage in merchandising and styling to maintain a visually compelling store environment.
• Plan and execute daily store operations.
• Work towards company standards and goals.
• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Your profile

• Previous experience in high‑end service with a strong lifestyle brand.
• Proven success in delivering outstanding customer service, clienteling, and exceeding sales goals.
• Strong understanding of fashion, styling, and brand storytelling.
• Fluent in English, both written and spoken.

About you

• A dedicated TOTEME ambassador who embodies our culture and values.
• Genuinely curious about people and motivated to understand our client base.
• Passionate about delivering a luxury experience and exceeding client expectations.
• Driven and results‑oriented with a proactive and positive mindset.
• Highly organized and structured with an eye for detail.
• Available to work a flexible schedule, including evenings and weekends.

This is a full‑time position based at TOTEME's Londons flagshipstore on Mount St, starting as soon as possible.

TOTEME has teams in Stockholm, London, and New York, as well as retail spaces across Europe, North America, and Asia. As a member of our dynamic, creative, and highly collaborative team, you will take part in exciting projects and milestones, evolving within your role as you contribute to the company’s growth.

TOTEME stands for inclusivity and a sense of belonging in the workplace. We welcome all applicants and recruit on the basis of skills and experience.

By applying to this position I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to 2 years from the submission date. Find out more about our privacy policy here.