Sales Advisor

Euro Car Parts; City Of London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading marine equipment distributor in the City of London is seeking a dedicated customer service advisor. You will engage with customers in-branch and via phone/email to provide exceptional service and support. Ideal candidates will have experience in customer service and a passion for the marine industry. This role offers competitive pay and a comprehensive benefits package including employee assistance programs and growth opportunities.

Benefits

Flexible working options

Career progression opportunities

Pension contributions

Life assurance

Employee assistance program

Gym discounts

Comprehensive healthcare perks

Retail and staff discounts

Qualifications

• A passion for customer service.
• Previous experience in a sales advisor/customer service position.
• Interest or knowledge in the Marine industry.

Responsibilities

• Greet and serve customers politely.
• Handle customer transactions.
• Work collaboratively with internal teams.

Skills

Customer service

Sales experience

Communication skills

Knowledge of Microsoft Windows and Office

Problem-solving

Job description

Responsibilities

• Greet and serve customers, being polite, patient and helpful from the moment they enter the branch
• Work on SOP system and handle customers transactions
• Working to deliver a balanced performance across key business metrics and KPI measures inline with business goals and objectives
• Working collaboratively with Sales, Purchasing, Finance and Technical Teams to maximise customer opportunities and deliver a customer first culture
• Assist in receiving deliveries and stock management procedures
• Keep the branch clean, tidy, well presented and re-stocked
• Assist the Branch Manager with obtaining and maintaining customer relationships

Qualifications

• A passion for and experience in delivering fantastic customer service
• Previous experience in a sales advisor/customer service position
• Have an interest in boating and/or knowledge of the Marine industry
• Good communication skills
• Knowledge of Microsoft Windows and Office Applications
• Able to plan, prioritise and problem solve
• Knowledge of SOP systems
• To be result driven and highly motivated by delivering and exceeding targets

About Aquafax

Aquafax is the UK's leading distributor of marine equipment, we specialise in distributing the marine industries leading brands to our extensive customer base throughout the UK and Ireland. In this role, you will interact directly with customers via emails, phone calls, and in-branch contact to answer questions, provide guidance, increase sales, and elevate their experience with our company.

People First

We value our employees just as much as our customers.

Benefits

• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.
• Competitive Salary - We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave - Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth - Unlock personal development and career opportunities across the UK & Europe.
• Pension Contributions - We invest in your future with our contributory pension scheme.
• Life Assurance for Peace of Mind - Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme - Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts - Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks - Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme - Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts - Enjoy exclusive savings on popular brands and products.