Sales Advisor

H&M; Bath; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Staff discount

HIP incentive program

Job summary

H&M Group in Bath seeks a friendly Sales Advisor for a part-time role (12 hours per week). You will greet customers, provide high-level service, assist at the cash desk, and help with fitting rooms and store presentation.

You will process deliveries, replenish stock, and merchandise the latest garments on the shop floor, creating welcoming experiences and guiding customers through their shopping journey.

Qualifications

• Customer-focused and able to engage with people to deliver excellent service.
• Adaptable and responsive to changing priorities and customer requests.
• Proactive and driven to take initiative and complete tasks with quality.
• Strong communicator with clear, active listening and people skills.
• Eager to learn, open to feedback and growth opportunities.
• Brand enthusiast with passion for our collections and sharing that energy.
• Schedule flexibility to work varied hours, including evenings and weekends.
• English language skills required for customer interactions.
• Understanding of store operations and customer service from retail experience (preferred).
• Confident in advising customers on fashion trends, materials, sizing, etc.

Responsibilities

• Greet customers and provide high-level service on the shop floor and at the cash desk.
• Assist customers throughout the shopping journey, including fittings and inquiries.
• Process deliveries and replenish stock to maintain attractive product displays.
• Merchandise the latest garments and ensure clean, engaging store presentation on the floor.

Skills

Customer focus

Adaptable

Proactive

Strong communication

Eager to learn

Brand enthusiasm

Flexible hours

English proficiency

Retail operations knowledge

Fashion advice

Job description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand. You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor. Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you'll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.,

• Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
• Action-oriented: Proactive and driven to take initiative and get things done with quality.
• Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
• English language skills
• Preferable but not mandatory
• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

Additional Information This is a part‑time position with a contract of 12 hours a week. Right to Work: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve., COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.