Sales Adviser apprenticeship

Ee Gosforth; Gateshead; On-site; GBP 21,000 - 26,000; Full time

Job summary

A telecommunications company is seeking a Sales Adviser apprentice in Gateshead. This role involves engaging with customers over the phone, understanding their needs, and recommending suitable products and services. The apprenticeship offers a starting salary of £21,620, rising to £25,684 after completion. Training includes an NVQ Level 2 in Customer Service over 15 months, with a dedicated study day each week and comprehensive support. Great discounts on mobile packages and other tech are also available.

Benefits

Huge discounts on Mobile and Broadband packages

Discounts on tech products

Season Ticket Travel Loan

Access to a private GP 24/7

Qualifications

• Willingness to learn and complete NVQ Level 2.
• Ability to build strong relationships with customers.

Responsibilities

• Speak with customers over the phone and build relationships.
• Recommend appropriate EE products and services.

Skills

Customer service skills

Communication

Education

NVQ Level 2 in Customer Service

Job description

Sales Adviser apprenticeship

Location

• EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
• EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Full time: Permanent

A great starting salary of £21,620 rising to £25,684 after completion of the apprenticeship.

An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months)

• Huge discounts off your Mobile and Broadband packages, starting at £10 a month
• Huge discounts off other tech such as Smart watches, speakers, TV's, gaming consoles and subscriptions
• Discount codes to give out to friends and family
• Season Ticket Travel Loan - giving you the funds to pay for your travel to and from work up front
• Online GP: Access to a private GP 24/7 for you and your immediate family

You’ll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs.

As part of your apprenticeship, you’ll complete a 15‑month NVQ Level 2 in Customer Service. We'll support you every step of the way – including one dedicated study day a week, guidance from a college tutor, and extra coaching to help you feel confident in your role. We'll give you all the training you need and we're passionate about helping you kick start your career. You’ll make friends, learn new skills, and build confidence every day.

Apply now and let’s start building your future.