Sales Administrator

Univar Solutions; Widnes; On-site; GBP 20,000 - 30,000; Full time

Job summary

A global chemical distributor in Widnes is seeking a confident Sales Administrator to manage customer complaints and support sales operations. You will be responsible for logging complaints, processing orders, and ensuring customer satisfaction through effective communication and problem-solving. The ideal candidate will have administrative experience, strong literacy skills, and proficiency in Microsoft Office and SAP. This full-time position offers competitive benefits and a dynamic work environment.

Benefits

Excellent company benefits

Total Rewards package

Support for employee wellbeing

Qualifications

• Previous experience in a sales environment is preferable.
• Ability to investigate and solve customer complaints.
• Strong organisational and IT skills are essential.

Responsibilities

• Log complaints accurately and support identification of root causes.
• Process credit requests and goods returns.
• Manage container data and investigate queries.

Skills

Customer problem-solving

Microsoft Office proficiency

SAP experience

Strong literacy skills

Excellent communication

Job description

Overview

A Place Where People Matter. Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Sales Administrator - Complaints

Role Info:

Sales Administrator - Global Leader
Widnes
Excellent Company Benefits
Permanent - Full Time – 35 Hours of work 9 am to 5 pm Monday - Friday
Company: Global Distributor of chemicals & ingredients used in everyday products

We’re on the lookout for a confident sales administrator ideally with administrative experience in a sales environment. You will work with members of the customer service, operational, product management and sales teams and be tasked with accurate and timely administration of key support tasks.

You will enjoy investigating complaints, getting to the root cause, and ensuring corrective actions. This role is for a confident and outgoing individual ideally with previous experience dealing with customer complaints in a similar environment.

The successful candidate will strive for excellence in customer satisfaction and in accuracy of information, have strong literacy skills and be an excellent communicator at all levels.

It is essential that you are self-motivated, focused, flexible, numerate, possess excellent organisational and IT skills, and that you have a track record of delivering work on time.

Responsibilities

• Log complaints accurately on Univar ERP system, support the identification of the root cause, capture corrective actions and co-ordinate the customer responses.
• Process credit requests and goods returns orders in SAP.
• Manage the administration of our container data, thoroughly investigating all customer queries.
• Take ownership of sales ledger queries including delivery and pricing issues and resolve in a timely manner
• Process requests for new and amended accounts.
• Log customers regulatory requests accurately on the ticketing system.
• Providing first class service by understanding our customers’ requirements and developing a deep understanding of what they need from our business.

What you should apply if you

• Are a UK resident and currently living in the UK
• Have the right to work in the UK - an offer of employment is subject to satisfactory proof of this.
• Are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, (experience of SAP would be an advantageous)
• Delight in investigating customer problems, getting to the root cause and putting them right
• Are personable, organised and resilient

Our Values

• Serious about safety - We prepare to prevent. Safety comes before profit. Spot it, stop it.
• We do what we say - We stand by our word and the trust of others. We make commitments we can keep. We hold ourselves accountable.
• Where people matter - We care about others and value their contributions. We seek diversity and inclusion. We grow ourselves to grow our business.
• Valuable to others - We stand by our word and the trust of others. We make commitments we can keep. We hold ourselves accountable.
• Together we win - We play to win. We work toward common goals. We use common processes to continuously improve.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives - from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees’ physical, emotional, and financial wellbeing.

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

We are committed to a diverse workforce and a culture of inclusion. Together, we are building a culture that acknowledges and respects the unique experiences, perspectives, and expertise of every employee. Through our dedicated Employee Resource Networks, we provide the development and growth opportunities to empower us to redefine our industry while making a difference in our communities.

Univar Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification