Sales Administrator

Planet Recruitment; Thame; On-site; GBP 30,000; Full time

Job summary

A well-established organization in Thame is searching for a Sales Administrator to manage customer support. You will oversee queries, order processing, and communicate efficiently with transport providers. Ideal applicants should have a strong background in customer service and be fluent in English. This role offers a Monday to Friday schedule and is an initial 12-month contract with the potential for permanency at the end.

Qualifications

• Fluency in English for communication in a global environment.
• Previous experience within a customer support role.
• A passion for delivering exceptional customer service.

Responsibilities

• Serve as the initial point of contact for customer queries.
• Provide expert guidance on product-related topics.
• Manage orders, returns, and complaints efficiently.

Skills

Fluency in English

Customer service experience

Strong communication skills

Teamwork abilities

Time management skills

IT skills

Job description

Position

Sales Administrator

Location

Thame

Salary

£30,000 per annum

About the Role

Planet Recruitment has registered a new opportunity for a well-established organisation who are seeking a Sales Administrator based in Thame. This role is initially to cover a 12 month period with the look of going permenant at the end. Due to location you will ideally drive. Working hours are Monday to Friday 9am - 5pm.

Main Responsibilities

• Customer First Support Line: Serve as the initial point of contact, delivering superior customer experience via phone, email, and (video) chat.
• Customer Support & Troubleshooting: Provide expert guidance on product‑related topics (installation, usage, maintenance) and services (delivery, warranty) and handle complaints, offering appropriate solutions and follow‑ups to ensure resolution.
• Coordination: Communicate with transport service providers to ensure seamless delivery processes.
• Order Processing: Manage orders, returns, and complaints efficiently in our e‑commerce system.
• System Monitoring: Ensure smooth operations by regularly checking system processes and payment options to deliver a flawless online store experience.
• Reporting: Keep records of core performance metrics, including NPS, CSAT, and other customer KPIs, to drive improvement initiatives.
• Continuous Improvement: Proactively identify and implement process improvements for optimized service delivery and data maintenance.
• Community Management (Social Media): Engage with followers and respond to comments and messages.

Experience / Qualifications

• Fluency in English for communication in a global environment.
• Previous experience within a customer support role.
• A passion for delivering exceptional customer service and exceeding customer expectations.
• Strong communication and teamwork abilities to foster a supportive and collaborative team environment.
• Exceptional self‑organization and time‑management skills to stay ahead of goals.
• A commitment to continuous learning, self‑improvement, and process optimization.
• Solid IT skills and adaptability to new systems and tools.

Commute Locations

Cowley, Chalgrove, Wallingford, Didcot, Abingdon, Harwell, Oxford, Cholsey, Watlington, Chinnor, Thame

Equal Opportunity Employer

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

Candidate Privacy

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Applicant Outcome

Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Non‑Discrimination Statement

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.