Sales Administrator

CRH; Stoke-on-Trent; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturing company is seeking a Sales Administrator to support their sales team in Stoke-on-Trent. This role involves handling administrative tasks, coordinating sales activities, and ensuring smooth communication with customers. The ideal candidate will have a keen attention to detail and proficiency in Microsoft Office. The company offers a competitive salary and various employee benefits, including pension contributions and career development opportunities.

Benefits

Competitive salary

Company pension contribution

Healthcare options

Career development opportunities

Qualifications

• High level of accuracy and attention to detail.
• Experience working in a busy sales office.
• Ability to balance multiple stakeholders.

Responsibilities

• Assist the sales team in managing daily activities and customer inquiries.
• Prepare and process sales orders, quotes, and contracts.
• Maintain up-to-date sales records and databases.
• Serve as point of contact between sales and customers.

Skills

Attention to detail

Proficiency in Microsoft Office

Excellent communication skills

Customer focused

Experience with CRM software

Experience with ERP systems

Education

A minimum of five GCSEs, including English or Mathematics

Tools

Microsoft Excel

CRM software

Job description

About Filoform

At Filoform, our purpose is to create innovative solutions that make the energy & telecommunications industry safer, more efficient, and more sustainable. We are a leading manufacturer of sealing and protection products, with a reputation for quality and reliability that spans decades. Based in the United Kingdom, Netherlands and Germany, our key values include stability, responsibility, and creativity. We believe that these values are essential to our success and are reflected in everything we do.

We are committed to providing stable, long-lasting solutions that meet the needs of our customers. Our products are designed to withstand the toughest conditions and provide reliable performance year after year.

We take our responsibility to our customers, our employees, and the environment seriously. We are committed to sustainable practices and always strive to minimize our impact on the planet. We are constantly pushing the boundaries of innovation, developing new products and solutions that help our customers work smarter, not harder.

We have a team of experienced professionals who are passionate about what they do and are always looking for new ways to improve our products and processes. Collaboration is key to success, and we work closely with our customers to ensure our products meet their specific needs.

Role Overview

The Sales Administrator supports the sales team by handling administrative tasks, coordinating sales activities, and ensuring smooth communication between sales, customers, and internal departments. This role is essential to helping the sales team operate efficiently and meet business goals.

Key Accountabilities

• Assist the sales team in managing daily sales activities and customer inquiries
• Prepare and process sales orders, quotes, and contracts
• Maintain accurate and up-to-date sales records and databases
• Serve as point of contact between the sales team, customers, and other departments such as marketing and logistics
• Coordinate with internal teams to ensure timely delivery of products and services
• Generate sales reports, track sales performance, and update management on sales targets
• Maintain accurate records of client communications, orders, and returns
• Act as sales support for the external-based commercial teams and provide a point of contact for all customers seeking quotations and product information
• Optimise the commercial performance of the business in conjunction with the wider commercial team
• Identify key trends, opportunities and risks for the business
• Identify new business targets and key accounts
• Gain commitment and trust for Filoform to work in partnership with clients
• Provide market information feedback to the Marketing and Product Development departments directly and via the CRM system
• Ensure a smooth and timely sales process to include the return of quotations, order acknowledgements and production information
• Accurate pricing to maximise profitability in conjunction with the estimating department
• Assist with the preparation of forecasts and reporting both to the business and customers

Experience and Training

• High level of accuracy and attention to detail
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Experience with CRM software
• Excellent communication and interpersonal skills
• Customer focused while able to balance multiple stakeholders
• Experience with ERP systems is desirable

Essential Criteria

• A minimum of five GCSEs, including English or Mathematics, or equivalent
• Experience working in a busy sales office with a mix between account management and identifying and delivering new business opportunities

What We Offer

• Competitive salary
• Company pension contribution
• A range of healthcare options
• Competitive holidays, including Christmas shutdown
• Employee Committees for Health & Wellbeing and Inclusion & Diversity
• Engagement & Wellbeing initiatives
• Employee referral programme
• Enhanced Family friendly policies
• Career development opportunities across IPE and the wider CRH Group

About CRH

CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non‑residential construction and outdoor living solutions, CRH’s unique offering of materials, products and value‑added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH’s shares are listed on the NYSE and LSE.

What Filoform Offers You

A culture that values opportunity for growth, development, and internal promotion.

• Highly competitive salary package
• Comprehensive secondary benefits
• Significant contribution to your pension plan
• Excellent opportunities to develop and progress within the wider CRH Group

Equal Opportunity Statement

Filoform is an equal‑opportunity employer, which values differences in our people. We welcome applicants from diverse backgrounds, and we provide equality through our career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age, and disability.