Sales Administrator

Select Appointments; England; On-site; GBP 29,000; Full time

Job summary

A local recruitment firm is looking for a Sales Administrator based near Thetford. The role involves supporting sales operations, managing customer accounts, and ensuring effective communication. Candidates should have strong people skills, a positive attitude, and be comfortable in a family-owned business environment. Responsibilities also include handling customer queries and processing orders efficiently. A vehicle is required due to location. Competitive salary offered.

Qualifications

• Strong people skills with a customer-focused approach.
• Comfortable working within a family-owned business environment.
• Able to make sound day-to-day decisions using initiative.

Responsibilities

• Prepare and process sales documentation, including customer orders and payments.
• Handle customer communication by phone and email professionally.
• Monitor customer credit limits and assist with overdue invoices.

Skills

Strong people skills

Customer-focused approach

Attention to detail

Good organisation skills

Confident IT user

Job description

Sales Administrator

Based near Thetford – Own vehicle required due to location

Salary: £28,500

Role focus: Sales support and day-to-day office administration

Role overview

As part of the sales team, the Sales Administrator acts as a key point of contact for customers and plays an important role in keeping sales operations running smoothly. The position involves regular communication with customers, setting up and maintaining accounts, processing orders and payments, and ensuring customer information is accurate and up to date. You’ll work closely with Credit Control to help manage customer risk and ensure orders are processed correctly, while also supporting the wider sales and logistics functions as required.

Key responsibilities

Sales administration

• Preparing and processing sales documentation, including customer orders and payments, using the sales and accounting systems
• Downloading, checking, and processing website orders to ensure they are ready for dispatch and correctly reflected in stock records
• Managing bulk orders linked to online sales to maintain stock accuracy
• Creating, updating, and maintaining customer account records
• Learning and following export order processes for customers outside the UK, including freight terms and documentation (full training provided)
• Regularly reviewing website stock levels and updating where necessary

Customer service and credit support

• Handling customer communication by phone and email in a professional and helpful manner
• Resolving customer queries and complaints efficiently, escalating or feeding back to the Sales Office Manager where appropriate
• Supporting Credit Control by monitoring customer credit limits, preventing orders from being released where limits are exceeded, and assisting with chasing overdue invoices when required

Skills and qualities required

• Strong people skills with a customer-focused approach
• Comfortable working within a family-owned business environment
• Flexible in approach to working hours and responsibilities
• Positive attitude with a genuine desire to improve how things are done
• Able to make sound day-to-day decisions using initiative
• High attention to detail with good organisation and communication skills
• Professional, respectful, and able to set a positive example to colleagues
• Able to work calmly and effectively under pressure
• Confident IT user, particularly with in-house ordering systems
• Experience dealing with challenging customers
• A supportive and reliable team player

If you would like to apply for this role, please apply through this website, or contact Dan Walker.