Sales Administrator

Burtons Medical Equipment LTD; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A medical equipment company in Staplehurst is seeking a Sales Administrator to support its sales department. This full-time position involves handling customer inquiries, processing orders, and providing product advice. The ideal candidate is detail-oriented with strong communication skills and a background in veterinary or medical settings. Competitive salary and opportunities for career development are provided.

Benefits

Competitive annual salary

Contributory Pension scheme

Excellent opportunities to train and progress

On-site car parking

33 holiday days per year (inc. bank holidays)

Responsibilities

• Handle inbound sales enquiries via phone, email and other channels.
• Prepare quotations/sales orders and provide accurate advice.
• Assist with customer queries, monitor order progress and ensure timely communication.

Skills

Strong verbal and written communication skills

Strong administrative skills

Excellent organisational skills and attention to detail

Customer-focused with a professional/helpful telephone manner

Ability to work effectively under pressure and manage multiple priorities

Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM/ERP systems

Team player with proactive and positive attitude

Previous sales experience

Veterinary professional or Veterinary industry experience

Tools

Microsoft Office Suite

CRM/ERP systems

Job description

Job Title: Sales Administrator

Location: Staplehurst, Kent

Salary: £30,000 per annum

Job Type: Full time, Permanent

Working Hours: Monday to Friday, 40 hours per week, between 8.30am and 5.00pm

Company Overview

Burtons Medical Equipment Ltd is a trusted leader in veterinary and medical equipment, with our flagship brand, Burtons Veterinary Equipment, setting the standard in the animal health industry.

Are you a veterinary nurse or clinical professional looking to transition into a dynamic commercial role while still staying close to the veterinary industry?

If you thrive in a fast-paced sales environment and enjoy building relationships with customers, we're looking for a Sales Administrator with strong commercial awareness/drive to help grow our veterinary equipment business. This position offers real scope for development into account management or internal sales.

Please note that candidates must live within a 10 - 20 mile radius from Staplehurst to be considered for this role.

About the role

You will play a vital role in supporting the sales department ensuring the smooth operation of all customer-facing sales activities. Responsibilities include handling inbound sales enquiries via phone, email and other channels, preparing quotations/sales orders and providing accurate advice on our full range of veterinary equipment and consumables.

Working closely with our external sales consultants, you will assist with customer queries, monitor order progress and ensure timely communication regarding delivery expectations. This position requires a proactive, detail-oriented individual with excellent communication skills and a strong commitment to customer service.

Responsibilities & Duties

Customer Service & Sales Administration

• Act as primary point of contact for customers contacting Burtons Sales Department regarding orders, quotations and general product enquiries.
• Enter orders accurately after verifying customer requirements.
• Process orders, ensuring accurate order details, products, pricing and advising on stock availability.
• Assist in managing back orders and ensuring customers are informed of lead times/substitutions.
• Compile accurate quotations based upon customers' requirements, while updating and maintaining progress status within the CRM system, ensuring timely order conversion.
• Support external sales consultants with customer information, pricing, order conversions and delivery updates.
• Resolve customer issues/complaints promptly and professionally.
• Co-ordinate sales enquiries and sales leads following company procedures.
• Liaise with Service Department/Repair Centre when required to resolve customer queries.
• Liaise with Accounts regarding invoicing, credit limits and payments when required.
• Coordinate with Purchasing and Warehouse teams ensuring accurate/timely order fulfilment.
• Arrange collections and process equipment returns/credits.

Product and Equipment Advice

• Advise customers on available/suitable equipment options within Burtons portfolio, by verifying and understanding their specific requirements.
• Confidently provide advice of Burtons equipment to a range of veterinary professionals, from laypersons to highly trained specialists in their field.
• Understand veterinary practices and the industry to provide an excellent/informed customer experience.
• Ensure up-to-date product understanding of Burtons portfolio, staying on the forefront of product advancement.

Logistics & Delivery Coordination

• Liaise with customers and external sales consultants regarding order status.
• Liaise with logistics providers/internal dispatch teams to coordinate delivery schedules.
• Track orders and proactively communicate delivery status/potential delays to customers.
• Ensure all shipping/export documentation is correctly prepared.

General Administration & Team Support

• Support Head of Sales and external sales consultants with administrative and organisational tasks/projects.
• Manage/organise sales correspondence, files, and internal communications.
• Contribute to the continuous improvement of internal sales processes and customer service practices.
• Adhere to company Health & Safety, Quality and GDPR compliance requirements.

Qualifications & Skills

• Strong verbal and written communication skills
• Strong administrative skills
• Excellent organisational skills and attention to detail
• Customer-focused with a professional/helpful telephone manner
• Ability to work effectively under pressure and manage multiple priorities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM/ERP systems
• Team player with proactive and positive attitude
• Previous sales experience (desirable)
• Veterinary professional or Veterinary industry experience advantageous

Benefits

• Competitive annual salary
• Contributory Pension scheme
• Excellent opportunities to train and progress
• Countryside-based head office
• On-site car parking
• 33 holiday days per year (inc. bank holidays)

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of: Sales Coordinator, Sales Support, Internal Sales Support, Administrator, Sales Admin may also be considered for this role.