Sales Admin & Planning Supervisor in Stourbridge, Dudley

Energy Jobline CVL; Stourbridge; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established manufacturing firm in Stourbridge is looking for a Supervisor to coordinate Planning and Sales Administration teams. The role involves handling customer orders, liaising with departments, and ensuring production schedules are realistic. The ideal candidate has strong supervisory skills and professional communication abilities. The position offers a salary of £30-£35,000 with additional benefits like pension enrolment.

Benefits

Permanent opportunity with stability

Pension enrolment

Qualifications

• Strong supervisory/leadership skills are required.
• Professional communication skills are essential.
• Experience in scheduling or planning is beneficial.

Responsibilities

• Coordinate and supervise planning and sales administration activities.
• Ensure customer orders and inquiries are processed.
• Liaise with other departments to meet customer requirements.

Skills

Supervisory skills

Strong communication

Problem-solving

Eye for detail

Job description

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Opportunity Overview

Newly created opportunity to work in a busy manufacturing company offering high end items to all business and private customer.

The purpose of the role is to coordinate and supervise the day-to-day activities of the Planning and Sales Administration teams while also balancing customer demand with operational capability.

Responsibilities

• Undertake and also ensure other sales administrators handle all customer orders, enquiries, and quotations are processed
• Accurately enter all orders onto ERP/MRP system
• Monitor open orders, lead times, and delivery dates, ensuring customers are kept informed of progress or potential delays.
• Liaise with other departments - production, warehouse, and dispatch - to ensure customer requirements are met
• Maintain customer records, pricing, and documentation in line with company policies.
• Handle any customer issues professionally, offering prompt resolution and communication
• Translate customer demand and order book data into clear and achievable production schedules.
• Coordinate closely with production supervisors to ensure plans are realistic and resources are available.
• Review daily and weekly production output, identifying variances and rescheduling where necessary.
• Monitor material availability in collaboration with procurement and stores.
• Prepare regular reports on production performance, lead times, and capacity utilisation.

Qualifications

• Have strong and proven supervisory/leadership skills
• Be able to delegate and prioritise workloads
• Be professional with strong communication skills
• Able to communicate with production and sales departments
• Eye for detail and a problem solver
• Have some experience in scheduling or planning but not essential
• Experience in supply chain or procurement also advantageous

Benefits

• Permanent opportunity with stability and growth
• Salary of £30-£35,000k
• Full time working hours of 8.30am to 4.30pm
• Pension enrolment

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.