Sales Admin & Planning Supervisor

Trinity Commercial; Brierley Hill; On-site; GBP 30,000 - 35,000; Full time

Job summary

A busy manufacturing company in Brierley Hill is seeking a Sales Administration Supervisor to coordinate daily activities of the Planning and Sales teams. The successful candidate will manage customer orders, ensure accurate data entry into ERP systems, and liaise with production departments to meet customer demands. This role offers a salary of £30-£35,000 and comes with stability, growth opportunities, and pension enrolment.

Benefits

Permanent opportunity with stability

Salary of £30-£35,000

Pension enrolment

Qualifications

• Strong and proven supervisory/leadership skills.
• Ability to delegate and prioritize workloads.
• Professional with strong communication skills.
• Attention to detail and problem-solving capabilities.

Responsibilities

• Coordinate day-to-day activities of Planning and Sales Administration teams.
• Process customer orders, enquiries, and quotations.
• Accurately enter orders onto ERP/MRP system.
• Monitor open orders and keep customers informed.
• Liaise with production, warehouse, and dispatch departments.

Skills

Supervisory skills

Leadership skills

Communication skills

Problem-solving

Job description

Newly created opportunity to work in a busy manufacturing company offering high end items to all business and private customer.

The purpose of the role is to coordinate and supervise the day-to-day activities of the Planning and Sales Administration teams while also balancing customer demand with operational capability.

Responsibilities

• Undertake and also ensure other sales administrators handle all customer orders, enquiries, and quotations are processed
• Accurately enter all orders onto ERP/MRP system
• Monitor open orders, lead times, and delivery dates, ensuring customers are kept informed of progress or potential delays.
• Liaise with other departments - production, warehouse, and dispatch - to ensure customer requirements are met
• Maintain customer records, pricing, and documentation in line with company policies.
• Handle any customer issues professionally, offering prompt resolution and communication
• Translate customer demand and order book data into clear and achievable production schedules.
• Coordinate closely with production supervisors to ensure plans are realistic and resources are available.
• Review daily and weekly production output, identifying variances and rescheduling where necessary.
• Monitor material availability in collaboration with procurement and stores.
• Prepare regular reports on production performance, lead times, and capacity utilisation.

Qualifications

• Have strong and proven supervisory/leadership skills
• Be able to delegate and prioritise workloads
• Be professional with strong communication skills
• Able to communicate with production and sales departments
• Eye for detail and a problem solver
• Have some experience in scheduling or planning but not essential
• Experience in supply chain or procurement also advantageous

Benefits

• Permanent opportunity with stability and growth
• Salary of £30-£35,000k
• Full time working hours of 8.30am to 4.30pm
• Pension enrolment