Sales

JAC Recruitment (UK) Ltd.; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading recruitment agency in the UK is looking for a Sales Trainer to deliver high-quality service training rooted in the spirit of Japanese hospitality. The ideal candidate has experience in the hospitality industry and can guide teams to provide exceptional customer care, especially for Japanese expatriates. This role involves conducting training sessions, managing team performance, and promoting a culture of attention to detail.

Qualifications

• Previous experience in the hospitality industry (hotel or airline preferred).
• Proven team management experience.
• Strong understanding of Japanese customer service standards.

Responsibilities

• Conduct training sessions on email and phone etiquette.
• Develop and implement customer service training programs.
• Manage and mentor team members.

Skills

Experience in hospitality

Team management

Understanding of Japanese customer service standards

Excellent communication skills

Job description

Job Title: Sales Trainer

Employment Type: Permanent

Overview

We are seeking a Sales Trainer who embodies the spirit of Japanese “Omotenashi” and can deliver high-quality service training. The ideal candidate will have experience in the hospitality industry and be capable of guiding teams to provide exceptional customer care, particularly for Japanese expatriates.

Key Responsibilities

• Conduct training sessions for staff on professional email and phone etiquette for Japanese clients
• Develop and implement training programs to ensure high standards of customer service
• Manage and mentor team members to improve overall performance
• Promote a culture of hospitality and attention to detail

Requirements

• Previous experience in the hospitality industry (hotel or airline experience preferred)
• Proven team management experience
• Strong understanding of Japanese customer service standards and ability to teach them
• Excellent communication skills

Preferred Qualifications

• Experience in delivering customer service or hospitality training
• Business-level English language skills