Safety and Effectiveness Support Manager

NHS; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading healthcare trust in London seeks a Safety and Effectiveness Support Manager to enhance patient safety and clinical effectiveness. In this role, you'll manage administrative functions, support clinical divisions, and oversee incident management. Ideal candidates will have managerial experience and strong organizational skills. Join a dynamic team committed to improving patient care and enjoy benefits like flexible working and career development.

Benefits

Career development

Flexible working

Staff recognition scheme

Cycle to Work scheme

Onsite leisure facilities membership

Qualifications

• Knowledge of administration procedures and computerised software.
• Experience in a managerial role.
• Staff management including objective setting and performance review.

Responsibilities

• Manage and coordinate administrative functions for clinical effectiveness.
• Oversee incident management processes.
• Provide centralised support to clinical divisions.

Skills

Organizational skills

Customer service

Problem-solving

Communication skills

Education

Degree level qualification or equivalent training

Job description

Safety and Effectiveness Support Manager

Are you passionate about improving patient safety and clinical effectiveness? Join Imperial College Healthcare NHS Trust as a Band 5 Safety & Effectiveness Support Manager and play a vital role in supporting our commitment to outstanding care. You'll be part of a dynamic team within the Office of the Medical Director, helping to coordinate and enhance key processes such as patient safety incident management, clinical audit and guidelines. This is an exciting opportunity to make a real impact, working collaboratively with colleagues across clinical and corporate divisions to ensure high standards are achieved and patient safety improved. If you're organised, proactive, and eager to contribute to continuous improvement in healthcare, we want to hear from you.

Main duties of the job

As Safety & Effectiveness Support Manager, you will manage and coordinate the administrative functions for clinical effectiveness and patient safety. There are two roles available, responsibilities of which include overseeing incident management processes, and ensuring clinical guidelines are regularly reviewed to the highest standards. You'll provide centralised support to clinical divisions, monitor key outcomes, analyse data for improvement, and prepare reports for stakeholders. The role requires excellent organisational skills, attention to detail, and the ability to communicate effectively with a wide range of teams. You'll be expected to prioritise tasks, solve problems, and support meetings and events related to quality governance. The ideal candidate will demonstrate strong customer service, professionalism, and the ability to work both independently and as part of a team, always upholding the Trust's values.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

• Degree level qualification or equivalent training and/or experience

Experience

• Knowledge of administration procedures and computerised software
• Experience in a managerial role.
• Staff management including objective setting and appraisal, performance review & people development.
• Proven ability in managing people, process, quality and productivity
• Provision of management information

Skills/Knowledge/ Abilities

• Dealing professionally, promptly and sensitively with escalated problems, issues and complaints.
• Ability to work autonomously or as part of a team.
• Understanding of providing excellent customer service.
• Able to communicate contentious and or sensitive information to service users and internal colleagues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.