Safer Community Support Officer (SCSO)

Mitie Group plc.; Norwich; On-site; GBP 21,000 - 28,000; Full time

Job summary

Mitie Group plc. in Norwich is seeking a vigilant Security Officer to provide a visible, proactive presence across designated operational areas.

You will support the NSOR and Site Security Manager, deter crime, and help create a safe, welcoming environment for colleagues, visitors and the community. Day-to-day duties include patrolling, reporting incidents promptly, maintaining equipment records, engaging professionally with people on site, and delivering a helpful, customer-focused service

Qualifications

• Strong communication and interpersonal skills.
• Ability to remain calm and make sound decisions.
• Reliable, professional, and proactive.
• Ability to work independently and as part of a team.
• Right to work in the UK with a 5-year checkable history.

Responsibilities

• Maintain a visible security presence and deter crime across designated areas.
• Liaise with NSOR at shift start, during, and end.
• Report incidents and record equipment usage accurately.
• Provide a helpful, approachable and customer-focused service.

Skills

Communication skills

Interpersonal skills

Decision making

Reliability

Teamwork

Job description

Location: Norwich
Reporting to: NSOR Supervisor / Site Security Manager
Hours: 08:00 – 20:00
SIA Licence Required

Role Purpose

To provide a visible, proactive security presence across designated operational areas, supporting the reduction of crime and anti-social behaviour while maintaining a safe and welcoming environment for colleagues, visitors, and the wider community.

Key ResponsibilitiesOperational Duties and Patrolling

• Liaise with the National Security Operations Room (NSOR) at the start, during, and end of shifts.
• Always maintain effective communication while on duty.
• Ensure all equipment is issued, used, and recorded correctly.
• Report incidents and activity in a timely and accurate manner.
• Maintain a visible presence to deter crime and provide reassurance.

Security Support & Engagement

• Support wider security operations as required.
• Respond to management or NSOR requests.
• Engage professionally with colleagues, visitors, and members of the public.
• Provide a helpful, approachable, and customer-focused service.

Person SpecificationEssential

• Strong communication and interpersonal skills
• Ability to remain calm and make sound decisions.
• Reliable, professional, and proactive
• Ability to work independently and as part of a team.
• Right to work in the UK with a 5-year checkable history

Desirable

• SIA Door Supervisor Licence
• Previous security or community safety experience
• First Aid qualification
• Full UK driving licence.