Safeguarding Administrator

NHS; Maidstone; Hybrid; GBP 24,000 - 27,000; Part time

Job summary

A regional mental health service is looking for an Administrative Support Officer to assist the safeguarding team. This role involves managing enquiries, maintaining databases, and providing essential support in a hybrid work environment. Successful candidates will have strong communication skills, NVQ Level 3 education, and experience in office administration. The position offers a salary between £24,937 and £26,598 pro rata and requires a flexible working pattern that includes both on-site and remote work.

Qualifications

• Essential: Experience in telephone and customer communications.
• Essential: Competent in Excel and Word.
• Desirable: Two years of office/admin experience.

Responsibilities

• Manage enquiries tactfully as the main point of contact for the safeguarding team.
• Develop and maintain data recording systems compliant with protocols.
• Provide and receive complex information.

Skills

Telephone/customer communication skills

Organizational skills

Collaboration with internal stakeholders

Education

Educated to NVQ Level 3 / RSA Level 3 or equivalent

Educated to GCSE Level or equivalent

Excel and Word competence

Job description

Job summary

In this post you will be a valid team member, providing administrative support to the Kent & Medway Mental Health NHS Trust Safeguarding Team, specialising in the administration management of the work undertaken within the safeguarding agenda.

The post holder will assist in the smooth‑running of the service and taking a proactive role in supporting and organising the day‑to‑day functioning of information requests coming via the admin email inbox and phone line.

In this role you will be expected to work independently and proactively without direct supervision using initiative to prioritise own workload exercising discretion as to the degree of urgency, importance and confidentiality required. You will be working flexibly at home, & or on site around the trust.

Main duties of the job

• To provide dedicated time to a wide range of administrative duties, including utilising on a daily basis computer skill as well as maintaining a range of knowledge and understanding of procedures, protocols and functions.
• This role will also provide support to the Safeguarding Team Administrator Band 4, and support to cover annual leave.
• Develop, Update and maintaining a databases and spreadsheets relevant to work area and manage meeting arrangements including taking and distributing information such as child protection conference and strategy meeting invites, and minutes as required.
• Communicating and engaging with external and internal stakeholders, maintaining working relations to fulfil the admin role with guidance.
• Provide (with signoff as needed) and receive complex information which may contain contentious and sensitive information.

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated ‘Good’ by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that’s doing well together.

Details

Date posted: 12 December 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Home or remote working

Reference number

380-SS0724

Job locations

Priority House Maidstone /Trust-Wide/Hybrid

Hermitage Lane

Maidstone

ME16 9NZ

Job description

• To act as the main point of administration contact for the safeguarding team, managing enquiries tactfully in a professional manner.
• Redirecting any enquiries accordingly to the team members depending on their availability in a timely manner.
• To develop and maintain recording of data on in‑house systems (such as RiO), databases and filing systems; both computerised and manual ensuring these comply with Data Protection and Information Protocols.
• Providing and receiving complex information.
• Please refer to the attached job description for the full details on the responsibilities and person specification.

Person Specification

Qualifications (Essential)

• Educated to NVQ Level 3 / RSA Level 3 or equivalent experience Educated to GCSE Level or equivalent experience.
• Excel and Work Competence/qualification.

Desirable

• Two years office/admin experience.
• Coordination /organisation /email /liaison experience.

Experience (Essential)

• Telephone/customer/communication experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent and Medway Mental Health NHS Trust

Address

Priority House Maidstone /Trust-Wide/Hybrid

Hermitage Lane

Maidstone

ME16 9NZ

Employer’s website

https://www.kentmedwaymentalhealth.nhs.uk