SACT (Systemic Anti-Cancer Therapy) Support Co-ordinator

Torbay and South Devon NHS Foundation Trust; Torquay; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading healthcare provider in Torquay is seeking a motivated SACT Coordinator to support chemotherapy services at Torbay Hospital. The role involves providing high-quality administrative support, scheduling treatments, and ensuring patient communication. Ideal candidates will possess strong organizational skills, a compassionate nature, and experience in healthcare settings. This position offers an opportunity to make a lasting impact on cancer patients' lives.

Qualifications

• Experience working in a customer/patient contact role.
• Experience working in an NHS or healthcare setting.
• Experience within a Cancer healthcare setting.

Responsibilities

• Provide comprehensive administrative support to the chemotherapy coordination team.
• Schedule systemic anti-cancer therapy treatment deliveries.
• Relay appointment details sensitively to patients and carers.
• Participate in the telephone triage process.

Skills

Organisational skills

Attention to detail

Communication skills

Empathy

Ability to thrive in healthcare environment

Education

GCSE or equivalent in English and Maths

Diploma level qualification in business administration

Tools

Microsoft Office

Hospital systems (e.g., IHCS, Infoflex, Chemocare)

Job description

Overview

SACT (Systemic Anti-Cancer Therapy) Support Co-ordinator role at Torbay and South Devon NHS Foundation Trust. The closing date is 14 November 2025.

Are you ready to make a difference to patients with cancer and join a dynamic, patient-focused team?

An exciting opportunity for a SACT Co-ordinator (Systemic Anti-Cancer Therapy) has arisen. We are looking for a candidate who is motivated, enthusiastic and has a professional and friendly manner to join our busy team based at Torbay Hospital's Ricky Grant Day Unit.

You will play a pivotal role in ensuring that patients receive the highest quality care during their cancer treatment journey.

If you are a detail-oriented, compassionate individual who is passionate about making a positive impact, this opportunity is for you.

As a SACT Coordinator, you will be at the heart of our Oncology and Haematology services, responsible for booking chemotherapy appointments and providing essential support to our patients. You will be the bridge that connects patients to their life-saving treatments, ensuring they receive the care they need with compassion and efficiency.

This role offers the unique opportunity to be a part of a team that works tirelessly to improve the lives of patients fighting cancer, making a tangible difference every day.

Main duties of the job

• To provide comprehensive and high-quality administrative support to the chemotherapy co-ordination team ensuring an effective and efficient service is delivered.
• To schedule the timely delivery of systemic anti-cancer therapy treatment and supporting therapy, adhering to national and local protocols and ensuring cancer treatment waiting time targets are achieved.
• To sensitively relay appointment and other pertinent details to patients and carers who may be fearful, aggressive, or have physical/mental disabilities which may make communication difficult. This communication may be both face to face or by telephone.
• To participate in the telephone triage process by accepting initial calls from patients, carers and healthcare professionals.

About us

The SACT Team is based at Torbay Hospital on the Ricky Grant day unit and is made up of 3 Chemotherapy Co-ordinators and 5 Clinical Nurse Specialists.

As a member of the SACT team you'll be welcomed into a team of dedicated healthcare professionals who are passionate about making a meaningful impact on patients' lives.

We pride ourselves on our collaborative and supportive work environment, where everyone's contributions are valued.

Our team operates with the utmost compassion, integrity, and commitment to patient-centered care.

Here, you\'ll find a culture that nurtures professional growth and development, offering opportunities for continuous learning and skill enhancement.

You\'ll work alongside caring and experienced professionals who are dedicated to providing the best care possible to our patients.

By joining our team, you\'ll become a vital part of our mission to deliver outstanding healthcare services and support to those in need, especially during one of the most challenging periods in their lives.

Together, we make a real difference.

If you\'re looking for a rewarding career in healthcare where you can directly impact the lives of patients and work within a supportive, inclusive team, we encourage you to apply for the SACT Coordinator role at Torbay Hospital.

Job responsibilities

• Excellent organisational and administrative skills.
• Strong attention to detail to ensure precise and efficient patient care.
• Exceptional communication and interpersonal abilities to connect with patients and colleagues.
• An empathetic and compassionate nature, understanding the needs of individuals fighting cancer.
• The ability to thrive in a fast-paced, healthcare environment.

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

Person Specification

Qualifications & Training

• GCSE or equivalent in English and Maths
• Diploma level qualification in business administration

Knowledge & Experience

• Good working knowledge of Microsoft Office
• Planning and organisational skills
• Experience working in a customer/patient contact role
• Good working knowledge of Hospital systems e.g. IHCS, Infoflex, Chemocare
• Experience working in an NHS or healthcare setting
• Experience within a Cancer healthcare setting

Specific Skills

• Proven ability to prioritise work effectively and to manage deadlines
• Attention to detail and high levels of accuracy
• Experience of data management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer name

Torbay and South Devon NHS Foundation Trust