SaaS Technical Support and Automation Analyst (Technology & Automation Graduate Program)

Internal Recruitment ENGAGE; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading SaaS HR Tech startup is seeking a Technical Support and Automation Analyst. This role focuses on onboarding, support, and automation for clients. Candidates should have a strong analytical mindset and a Bachelor's degree in a relevant field. Complete your application remotely and join a multicultural team focused on innovation and career growth. Competitive salary and flexible remote work options available.

Benefits

Fully remote work during UK office hours

23 days holiday plus Bank Holidays and birthday off

Fast-track professional development

Qualifications

• Strong interest in data, numbers, and process management; experience with AI agents is a plus.
• Ability to analyze and validate data across internal databases; problem-solving and escalation when needed.
• Enjoyment in updating and maintaining databases; collaborative and helpful attitude.

Responsibilities

• Execute deployment management tasks across configuration, onboarding, training, support, and upgrades.
• Manage and maintain BPM automation tools, keeping them updated and optimized.
• Respond to client support tickets promptly, troubleshoot technical issues.

Skills

Detail-oriented

Analytical mindset

Project management

Data-driven mindset

Good communication

Education

Bachelor’s degree in Science, Technology, Engineering, or Mathematics

Tools

Automation tools

Ticketing tools

Job description

Please Note: This role is only eligible for EU residents. Applicants from the UK will not be processed

Overview

ENGAGE Technology Partners (ENGAGE) is a SaaS HR Tech startup that is disrupting the UK £55billion temporary labour market. ENGAGE provides the most advanced digital supply chain platform for the management of temporary labour – globally. ENGAGE’s clients include the British Government, some of the largest companies in the UK and some of the largest multinational companies in the world. ENGAGE is currently active in the UK and about to start expanding internationally. The game-changing technology developed by ENGAGE allows the company to provide solutions at scale, enabling a relatively small team to handle big business. People at ENGAGE love their jobs, help each other, and mix innovation, professionalism, zero ego and a good sense of humour in daily activities.

Who are we looking for?

A SaaS Technical Support and Automation Analyst who will play a crucial role in supporting the successful implementation and ongoing management of the ENGAGE platform for our clients. Reporting to the Deployment Associate, you will be responsible for executing deployment management tasks across configuration, onboarding, training, support, and upgrades. You will also contribute to the continuous development and automation of deployment processes – including the creation and management of AI agents. This role requires a detail-oriented professional with a passion for process optimisation, AI agents, client success, and technical problem-solving.

What success looks like

• You ensure business configurations and user access are set up accurately and align with deployment requirements and client needs.
• You manage and execute the onboarding process for new businesses, ensuring timely communication and follow-up to keep clients informed.
• You manage and maintain BPM automation tools, keeping them updated and optimised to reflect process changes and business growth.
• You contribute to the creation and management of AI Agents to progressively automate a larger number of processes.
• You maintain and manage the ENGAGE Academy configuration, ensuring trainings are properly set up and invites are sent to users. You monitor and report on training progress, support users with any issues, and collaborate with the Deployment Manager to improve training content and processes.
• You collaborate with the Deployment Manager and Platform Specialists to escalate and resolve onboarding issues efficiently.
• You facilitate accessible and self-serve training and certification by managing ENGAGE Academy configurations and reporting on training status, ensuring users are certified before using the platform.
• You respond to client support tickets promptly, troubleshoot technical issues, and escalate bugs or platform-related problems to the Product Team as needed.
• You contribute to the rollout of deployment upgrades by coordinating configuration changes, enabling new features, and ensuring clients receive appropriate training.
• You analyse support tickets and team performance to propose improvements to the platform and to internal processes, including automation opportunities.

What’s in it for you?

Join a multicultural team developing a world-class SaaS technology and participate in the coming growth in the UK and preparation for international expansion. Benefits include:

• Fully remote work during UK office hours, from anywhere within a 2-hour time zone difference, with no commuting.
• Work for an HR Tech company with a leading digital supply chain platform for temporary labour.
• Develop skills and tools to thrive as AI and AI agents transform professional careers.
• Fast-track your professional development in a leading HR Tech start-up undergoing accelerated growth and pre-scale up.
• Collaborate with high-calibre professionals to accelerate your career growth.
• 23 days holiday per year plus Bank Holidays and a day off to celebrate your birthday.
• A culture focused on innovation, embracing change, and a balance of professionalism with a sense of humour.
• Contractor role with starting salary of EUR 23,500+ depending on experience.

Location

Remote (UK +/- 2 hours).

What you will bring to the team

• Detail-oriented, systematic, analytical, and logical with a data-driven mindset.
• Bachelor’s degree in Science, Technology, Engineering, or Mathematics.
• Strong interest in data, numbers, and process management; experience with AI agents is a plus.
• Enjoyment in updating and maintaining databases; collaborative and helpful attitude; good communication skills.
• Strong organisational and project management skills with attention to detail and process optimisation.
• Ability to analyse and validate data across internal databases; problem-solving and escalation when needed.
• Interest in developing a career in Tech; willingness to work across teams to achieve business goals.
• Nice-to-have: knowledge of automation tools or scripting; familiarity with LMS, BPM, automation, data management, and reporting tools; experience with ticketing tools.

Contracted Hours

40 hours per week from 09:00–18:00 Monday to Friday, UK time. 1 hour lunch break from 1pm to 2pm.

Application

Please follow the link below to complete the application tests:

https://app.testgorilla.com/s/tyb2hiyw

Good Luck! We hope to speak with you soon.