SaaS Support Analyst – Hybrid UK, Growth Path

Phee Farrer Jones; Birmingham; Hybrid; GBP 28,000 - 31,000; Full time

Job summary

A leading technology company in Birmingham is seeking a Support Analyst to join their dynamic team. This hybrid role involves troubleshooting customer queries, optimizing system functionalities, and helping clients configure systems to meet their needs. Ideal candidates will have a degree in an analytical field, strong problem-solving abilities, and excellent communication skills. The position offers a salary starting at £28,500, rising to £30,500 after training, along with 25 days holiday plus bank holidays.

Benefits

25 days holiday, plus bank holidays

Comprehensive initial training

Ongoing mentoring and opportunities for certifications

Qualifications

• Degree holder (2:1 or above) in an analytical field.
• Strong A-Level results required.
• Excellent problem-solving and communication skills.

Responsibilities

• Troubleshoot and resolve customer queries and technical issues.
• Provide advice on optimizing system functionalities for users.
• Help customers configure the system to meet their business needs.

Skills

Problem-solving

Communication skills

Analytical thinking

Teamwork

Adaptability to new technology

Education

Degree in an analytical field (e.g., Maths, Economics)

Job description

A leading technology company in Birmingham is seeking a Support Analyst to join their dynamic team. This hybrid role involves troubleshooting customer queries, optimizing system functionalities, and helping clients configure systems to meet their needs. Ideal candidates will have a degree in an analytical field, strong problem-solving abilities, and excellent communication skills. The position offers a salary starting at £28,500, rising to £30,500 after training, along with 25 days holiday plus bank holidays.