SaaS Enablement Lead: Scalable Learning & Certifications

Ardoq LLC; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading SaaS company in London is seeking a Customer Enablement Lead to design and implement programs that enhance customer onboarding and success. This role involves crafting learning journeys and support materials, collaborating with various teams, and leveraging data for continuous improvement. Ideal candidates will possess strong experience in enablement within a SaaS context and a knack for simplifying complex information. A competitive benefits package and a hybrid working policy are included.

Benefits

Employee Stock Options

25 days annual leave

Enhanced parental leave

Retirement and insurance benefits

Annual learning budget

Hybrid working policy

Qualifications

• Experience in a dynamic SaaS environment connecting learning to customer outcomes.
• Strong analytical skills focused on program effectiveness.
• Ability to leverage technology for scaling enablement.

Responsibilities

• Design and evolve enablement programs for Services teams.
• Build delivery kits and templates for onboarding.
• Track readiness and use data to improve effectiveness.
• Identify automation and AI opportunities to simplify delivery.

Skills

Experience designing enablement or learning programs in a SaaS services or partner environment

Strong ability to turn expert input into clear structured learning journeys

Experience building or running certification frameworks

Comfortable using data to assess effectiveness

Tech savvy with curiosity around digital learning tools

Job description

A leading SaaS company in London is seeking a Customer Enablement Lead to design and implement programs that enhance customer onboarding and success. This role involves crafting learning journeys and support materials, collaborating with various teams, and leveraging data for continuous improvement. Ideal candidates will possess strong experience in enablement within a SaaS context and a knack for simplifying complex information. A competitive benefits package and a hybrid working policy are included.