SaaS Customer Success Specialist: Onboarding & Growth

Osborne Appointments; Bedford; On-site; GBP 29,000 - 35,000; Full time

Job summary

A dynamic recruitment agency is seeking a motivated Customer Success Executive based in Bedford. The successful candidate will be responsible for customer onboarding, building strong client relationships, and providing support for their business needs. Ideal candidates will possess strong organizational and analytical skills and be comfortable communicating effectively with customers. Flexibility and the ability to adapt to different technologies are essential for this role, which offers a salary of up to £35,000 plus commission.

Qualifications

• Ability to translate business requirements into functional specifications.
• Experience and knowledge in technology and SaaS environments are desirable.
• Willingness to travel within the UK.

Responsibilities

• Customer onboarding and training.
• Maintaining strong relationships with clients.
• Regularly communicating with customers to gather feedback.

Skills

Strong organisational skills

Analytical and problem-solving skills

Excellent verbal and written communication skills

Ability to work independently

Flexibility in using different technologies

Strong relationship-building

Tools

Atlassian product suite (Jira and Confluence)

Job description

A dynamic recruitment agency is seeking a motivated Customer Success Executive based in Bedford. The successful candidate will be responsible for customer onboarding, building strong client relationships, and providing support for their business needs. Ideal candidates will possess strong organizational and analytical skills and be comfortable communicating effectively with customers. Flexibility and the ability to adapt to different technologies are essential for this role, which offers a salary of up to £35,000 plus commission.