SaaS Customer Happiness Specialist

Gener8; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A tech company in the UK seeks a passionate Customer Service Executive to deliver exceptional service to users. In this role, you will manage inquiries across various channels, ensuring user satisfaction and advocating for their needs. The ideal candidate should have over 2 years of experience in customer support, with a preference for SaaS environments. Strong communication and problem-solving skills are essential, along with a data-literate mindset. Competitive salary and additional benefits are included.

Benefits

Competitive Salary

Choice of computer hardware

Annual training budget

Regular team days out

Qualifications

• 2+ years experience in customer support, preferably in a SaaS or tech environment.
• Experience supporting a consumer mobile app is a strong advantage.
• Strong problem-solving ability with a passion for customer advocacy.

Responsibilities

• Manage customer inquiries via different channels including live chat and email.
• Take ownership of issues to resolution.
• Update knowledge center and FAQs.

Skills

Customer advocacy

Problem-solving ability

Communication skills

Data literacy

Experience with SaaS

Knowledge of modern web technologies

Tools

MS Office

Google tools

Intercom

Job description

A tech company in the UK seeks a passionate Customer Service Executive to deliver exceptional service to users. In this role, you will manage inquiries across various channels, ensuring user satisfaction and advocating for their needs. The ideal candidate should have over 2 years of experience in customer support, with a preference for SaaS environments. Strong communication and problem-solving skills are essential, along with a data-literate mindset. Competitive salary and additional benefits are included.