SaaS Business Office Senior Manager, EMEA

Temenos; City Of London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading banking technology firm is seeking a SaaS Business Office Senior Manager to drive governance and automation within their EMEA operations. This role is crucial for managing key initiatives and collaboration with various teams for continuous improvement. Candidates should have solid experience in governance processes, problem-solving skills, and proficiency in relevant tools. The position promotes a hybrid work approach and offers generous benefits.

Benefits

Maternity leave

Civil Partnership leave

Family care leave

Recharge days

Study leave

Qualifications

• Proven experience in governance and PMO processes within a financial software or SaaS company.
• Strong analytical and problem-solving skills.
• Applied knowledge of ITIL, Agile, and OKRs.
• Proficiency in MS Data Fabric and Power BI is a strong advantage.
• Excellent communication skills across all levels.

Responsibilities

• Ensure governance processes are efficiently managed.
• Act as the main contact for Risk, Compliance, and Internal Audit teams.
• Lead regional rollout of initiatives, globally lead at least one.
• Drive data-driven and automated processes using modern tools.
• Establish and manage a document library for regional documentation.

Job description

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE

The SaaS Business Office Senior Manager, EMEA acts as the main contact point between the SaaS EMEA Regional organization and the PMO. This role ensures governance processes are efficiently managed and aligned with business needs, while also driving automation and continuous improvement.

OPPORTUNITIES

• Maintain regular contact with the SaaS Operations department to manage BAU activities (Governance processes, Cost Optimization, Capacity Management, KPI tracking, etc.)
• Act as the first point of contact for Risk, Compliance, and Internal Audit teams, managing responses to audit requests
• Lead regional rollout of Temenos-wide and SaaS initiatives, and globally lead at least one initiative
• Collaborate with other SaaS PMO teams (FinOps, Cost Sizing, Reporting & AI) to ensure regional needs are addressed
• Drive data-driven and automated processes using modern data management, AI, and reporting tools
• Establish and manage a document library for a unified view of regional documentation

SKILLS

• Proven experience in governance and PMO processes within a financial software or SaaS company
• Strong analytical and problem-solving skills with the ability to identify true business needs
• Applied knowledge of ITIL, Agile (ideally Agile Release Train), and OKRs
• Proficiency in MS Data Fabric and Power BI is a strong advantage
• Excellent communication skills across all levels, with the ability to influence and ensure governance adherence
• Demonstrated enthusiasm for acquiring domain knowledge

VALUES

• Care – Demonstrates a proactive approach to stakeholder engagement, ensuring governance processes support business needs and compliance requirements.
• Commit – Takes ownership of regional initiatives and leads global efforts, driving continuous improvement and automation.
• Collaborate – Works closely with cross-functional teams including SaaS Operations, Risk, Compliance, and PMO to ensure alignment and shared success.
• Challenge – Uses data-driven insights to question existing processes and propose innovative solutions that enhance efficiency and effectiveness.

SOME OF OUR BENEFITS include:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
• Study leave: 2 weeks of paid leave each year for study or personal development

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