SaaS Account Manager: Retention & Renewals

Axon Moore; Goole; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-established technology business is seeking an Account Manager in the United Kingdom to manage and grow existing customer accounts. This relationship-focused role involves driving product adoption, identifying upsell opportunities, and leading contract renewals. The ideal candidate will have experience in Account Management or Customer Success within the SaaS sector, strong relationship skills, and CRM experience, preferably with Salesforce. A full UK driving license is required.

Qualifications

• Experience in Account Management or Customer Success in SaaS software.
• Strong relationship-building and commercial skills.
• Experience with contract renewals.

Responsibilities

• Manage and develop existing customer accounts.
• Drive product adoption and account growth.
• Identify upsell and cross-sell opportunities.
• Lead contract renewals and discussions.

Skills

Account Management experience

Relationship-building skills

Renewals and contracts experience

CRM experience

Tools

Salesforce

Job description

A well-established technology business is seeking an Account Manager in the United Kingdom to manage and grow existing customer accounts. This relationship-focused role involves driving product adoption, identifying upsell opportunities, and leading contract renewals. The ideal candidate will have experience in Account Management or Customer Success within the SaaS sector, strong relationship skills, and CRM experience, preferably with Salesforce. A full UK driving license is required.