Enable job alerts via email!

RQ1509873 – Facilities Assistant Receptionist

Carrington Blake Recruitment

London

On-site

GBP 60,000 - 80,000

Full time

5 days ago
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

An established industry player is seeking a proactive Facilities Management Support professional to enhance customer service and operational efficiency. This role involves ensuring the smooth operation of front-of-house services, maintaining high standards of safety and compliance, and providing administrative support. As a visible presence in the reception area, you will guide customers and manage building security, ensuring a welcoming environment. Join a dynamic team where your contributions will directly impact service quality and customer satisfaction.

Qualifications

  • Experience in customer service and facilities management.
  • Knowledge of health and safety regulations.

Responsibilities

  • Provide professional customer service at the reception.
  • Assist with administrative tasks and manage building security.
  • Conduct building checks and ensure compliance with safety standards.

Skills

Customer Service
Facilities Management
Health & Safety Compliance
Administrative Support
CCTV Monitoring

Education

High School Diploma

Tools

Microsoft Office
TF Cloud

Job description

  • Full time
  • £25.54 per hour

Job Purpose:

  • To provide operational support and be proactive for assigned sites ensuring that they supported, opened, and closed in accordance with service need by:
  • Providing a professional high level customer service for front of house and/or Reception and main building services.
  • Anticipate customer needs or difficult situations that may require early intervention to ensure safety for staff and comfort for all customers and ensure customer standards are maintained and improved.
  • To assist in providing a wide range of routine Facilities Management support services for assigned buildings, to comply with agreed corporate standards, and to maintain appropriate procedures.
  • To assist in ensuring that Facilities Management services for the assigned buildings are provided in compliance with Health & Safety legislation, including Fire Regulations, First Aid and any other statutory requirements.

Duties:

  • To be a visible and approachable presence within the front of house/reception area assisting and guiding customers as and where required.
  • To ensure that visitors and customers are appropriately welcomed and dealt with in accordance with corporate guidelines and FM procedures and standards and to provide information on Council Services.
  • To receive documents, goods and other deliveries and sign for them as and where required and ensure that items are moved to the relevant location.
  • To provide administrative support as and where needed in order to ensure the effective running of the services within the buildings. This includes using Microsoft for simple reports and using TF Cloud.
  • To assist with the setting up meeting rooms, including multimedia equipment and report any issues with the equipment to management, ICT, Helpdesk and support the workspace in terms of ensuring that corporate occupancy standards are met, multi-function devices are supported, cleaning services are measured, maintenance tasks are logged, actioned, and closed via the helpdesk, and reactive tasks allocated by the Helpdesk are actioned and completed and review on TF on Cloud.
  • To provide an opening and closing service for assigned buildings in accordance with agreed corporate hours and/or to meet client needs and services.
  • To assist in ensuring that security is maintained in assigned buildings, including monitoring of CCTV equipment, and responding to panic alarms, ensuring that unauthorised persons do not enter, and those unauthorised / unruly visitors are escorted from the premises, in liaison with the police. Issuing ID cards.
  • To assist authorised contractors working in assigned premises to ensure that works are carried out in accordance with Health & Safety requirements and to the appropriate standards.
  • To assist in providing monitoring and contract specification compliance service and to ensure that access to site is granted only where the appropriate permissions, permits and passes have been issued.
  • To complete pro-active building checks/inspections and log issues with the Helpdesk for resolution and where necessary, escalation and to carry this through to completion and update TF Cloud
  • To participate in fire and bomb evacuations as directed and play a role in the safe management of building evacuation.

If you think this job role is for you, please send your CV to rebeccabentum@carringtonblakerecruitment.com

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.