Royal Service Agent (Telephone Operator)

Accor Hotels; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking dedicated individuals to join their team. This role focuses on delivering exceptional telecommunications services to ensure guest satisfaction. You will be part of a supportive environment that values your contributions and offers opportunities for growth within the hospitality sector. Join a team committed to creating memorable experiences for guests, while enhancing your skills and career prospects in a dynamic and multicultural setting. If you are passionate about service and eager to make a difference, this is the perfect opportunity for you.

Benefits

Exclusive benefits specific to the hospitality sector

Career opportunities in various hospitality environments

Recognition for daily commitment

Qualifications

• Strong communication skills are essential for guest interaction.
• Ability to maintain a calm demeanor in a fast-paced environment.

Responsibilities

• Process incoming and outgoing calls accurately and courteously.
• Assist guests with international calls and directory queries.
• Maintain knowledge of the hotel’s fire, life, and safety systems.

Skills

Written and verbal communication skills in English

Ability to develop rapport with colleagues

Ability to work in a team

Ability to focus on guest needs

Good judgment with difficult guests

Education

Secondary Education or relevant qualifications in Hotel Management

Job description

Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

To perform all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards.

KEY ROLES & RESPONSIBILITIES

• Process all incoming and outgoing calls accurately and courteously
• Ensure smooth internal telecommunication as per Sofitel Standards
• Accurately record and control wake-up calls
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Handle guests requests promptly and report complaints to the Supervisor
• Aware of local telephone listings and frequently dialed numbers
• Strictly abides by standards policies and procedures.
• Advise defects on switchboard equipment to Supervisor
• Maintain a clean work environment
• Maintain detailed knowledge of the Hotel’s fire, life and safety system

Qualifications

• SAUDI National
• Written and verbal communication skills in English
• Able to develop rapport with Colleagues and Management staff
• Ability to work cohesively with co-workers as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with all hotel guests & patrons
• Able to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment
• Secondary Education or relevant qualifications in Hotel Management.