Rough Sleeper Support Worker

Novax Recruitment Ltd; Walsall; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency is looking for a Rough Sleeper Support Worker in Walsall to provide tailored support to vulnerable adults facing homelessness. Responsibilities include conducting outreach, risk assessments, and assisting service users with access to accommodation and benefits. Applicants should have experience supporting individuals with complex needs and possess strong communication and organisational skills.

Qualifications

• Experience supporting vulnerable adults with complex needs.
• Knowledge of welfare rights and debt support.
• Ability to manage challenging situations calmly.

Responsibilities

• Conduct outreach and support rough sleepers.
• Perform risk assessments and create support plans.
• Assist service users with accommodation and benefits.

Skills

Supporting vulnerable adults

Knowledge of housing legislation

Organisational skills

Communication skills

IT proficiency

Crisis management

Job description

Rough Sleeper Support Worker

Location: Walsall

Hours: 7am - 3pm, Monday to Friday

Rate: £20 Umbrella P/H

Contract: 12 months, with potential extension

About the Role

We are seeking a dedicated Rough Sleeper Support Worker to join a dynamic Housing & Welfare team. You'll play a pivotal role in supporting vulnerable adults who are homeless, at risk of homelessness, or recently rehoused after rough sleeping. Your focus will be on breaking the cycle of homelessness by providing tailored, person‑centred support that empowers individuals to sustain independent living.

Key Responsibilities

• Conduct outreach across the Walsall borough to engage and support rough sleepers.
• Carry out holistic risk and needs assessments, creating personalised support and risk management plans.
• Assist service users to access and maintain accommodation, benefits, and essential services.
• Encourage participation in learning, employment, and skills programmes.
• Support individuals to rebuild positive relationships and community networks.
• Respond to crisis situations and provide ongoing one‑to‑one support.
• Maintain accurate and confidential case records.
• Work flexibly, including early mornings, evenings, and occasional weekends, as required by service demands.

About You

• Previous experience supporting vulnerable adults, including those with complex needs such as substance misuse, mental health, or offending behaviour.
• Sound knowledge of housing legislation, welfare rights, and debt support.
• Confident in managing challenging situations calmly and professionally.
• Strong organisational and communication skills, with the ability to maintain accurate records.
• Proficient in using IT systems relevant to support work.
• Committed to safeguarding, equality, and confidentiality.
• Full UK driving licence and access to a vehicle are essential.