Rostering Coordinator

North West Ambulance Service NHS Trust; Liverpool; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare service provider in Liverpool is seeking a full-time Rostering Coordinator to manage the planning of shifts for ambulance personnel. The ideal candidate will have strong organizational and communication skills, with experience in administration, and a GCSE in English and Mathematics. This role involves ensuring effective cover for all resources and providing administrative support to the leadership team.

Qualifications

• Minimum of six months experience in administration within an operational environment.
• Current, full UK driving license required.
• Own car or daily access to a car.

Responsibilities

• Responsible for resource planning for ambulances and rapid response vehicles.
• Facilitate short notice cover for absences.
• Maintain and record staff hours/shifts.
• Work in partnership with rostering coordinators and Senior Paramedic team.

Skills

Excellent understanding of operational requirements

High level of computer literacy

Interpersonal skills

Ability to follow protocols

Effective communication

Ability to prioritize workload

Education

GCSE in English and Mathematics at Grade C or above

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

North West Ambulance Service is looking to recruit a full-time, permanent Rostering Coordinator based at Toxteth Ambulance Station within the Cheshire & Merseyside Area North Sector.

Main duties of the job

You will have responsibility for resource planning of the Central and South Liverpool Group's ambulances and rapid response vehicles, by the advanced allocation of daily shifts for operational ambulance personnel ensuring effective cover of all resources.

Facilitating short notice cover for absences, which can occur with less than 24 hours' notice, using overtime and bank colleagues.

The management of, and maintaining and recording of staff hours/shifts on to the global rostering system including planned shift hours, overtime, annual leave, requests for special leave, sickness absence and training.

You will be required to work in partnership with the other rostering co-ordinators and Senior Paramedic team in the sector to ensure cover for all contingencies as required.

To ensure effective continuation of rota cover for all groups you will support the whole sector when required.

You will also produce performance and management information and provide administration and clerical support to the leadership team in the area.

You will report directly to the Group Operations Manager

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job responsibilities

Please ensure that you have fully read the job description and person specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Person Specification

Qualifications

• Minimum of English & Mathematics GCSE at Grade C and above

Experience

• Minimum of six months experience of working within administration in an operational environment

Knowledge

• Excellent understanding of operational requirements to achieve customer/patient care, particularly in a fast-paced and dynamic environment
• High level of computer literacy
• Working knowledge of 'Windows' based software packages including Word, Outlook & Excel
• Ability to understand and employ new work systems / software
• Ability to follow explicitly written protocols and procedures
• Ability to communicate effectively and professionally via multiple media - telephone, text, email, in-person

Personal Attributes

• Willing to embrace a new challenge and thrive in that environment
• Excellent interpersonal skills
• Flexibility in approach and working practice
• Understands and demonstrates confidentiality
• Ability to organise workloads
• Commitment to Equality, Diversity and Inclusivity
• Able to work on own initiative
• Excellent team-working ethos
• Empathetic to the needs of others
• Tactful and diplomatic approach to problem-solving
• Demonstrable ability to be multi-tasked
• Ability to prioritise workload and maintain delivery

General

• Current, full UK driving license
• Own car, or daily access to car

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.