Room Service Waiter/Waitress

Hilton Worldwide, Inc.; Greater London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain is looking for a Room Service Waiter/Waitress. This role involves preparing orders, delivering items to guest rooms, and ensuring high-quality service. Ideal candidates will have some experience in a similar position, strong negotiation skills, and the ability to work under pressure. Competitive hourly rate of £12.88, with additional perks such as free meals and career development programs. Join us in delivering exceptional experiences for guests.

Benefits

Hourly rate of £12.88 plus service charge

Free and healthy meals when on duty

Career development programs

Discounted hotel nights and 50% off Food and Beverages

Team Member Referral Program

High street discounts

Holiday: 28 days including bank holidays

Discounted dental and health cover

Inclusive Team Member areas

Qualifications

• Previous experience in a similar role is required.
• Strong negotiation and influencing skills are essential.
• Ability to perform well under pressure is necessary.
• Good grooming standards are a must.

Responsibilities

• Set tables and trays according to food ordered and hotel standards.
• Deliver items to guest rooms in an attentive manner.
• Ensure excellent quality service per Hotel Standard operating procedure.
• Record order details in an electronic system.
• Collect payment for room service orders from guests.
• Check in with guests to ensure satisfaction.
• Clean and remove trolleys/trays from guest rooms.

Skills

Previous experience in a similar role

Negotiation and influencing skills

Ability to work under pressure

Good grooming standards

Job description

Room Service Waiter/Waitress

Job Number: HOT0C5Q4

Work Location

Hilton London Canary Wharf Hotel, South Quay, Marsh Wall, London E14 9SH

The Hilton London Canary Wharf is a modern, full‑service hotel with 282 guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station, close to the City, Olympic Park and the O2. The hotel welcomes a wide range of business and leisure guests and is consistently voted within the top five Hilton properties in the UK & Ireland.

A World of Rewards

• Hourly rate of £12.88 plus service charge
• Free and healthy meals when on duty
• Grow your Career: Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Modern and inclusive Team Member areas

As a Room Service Waiter/Waitress you are responsible for preparing orders, setting trays and delivering items to guest rooms in an attentive and efficient manner, and ensuring to provide excellent quality service as per the Hotel Standard operating procedure.

Shifts usually start from 4pm till midnight.

Responsibilities

• Setting tables and trays according to type of food ordered and the hotel's service standards
• Delivering items to guest rooms in an attentive and efficient manner
• Ensuring excellent quality service as per the Hotel Standard operating procedure
• Recording order details in an electronic system or writing them on a receipt
• Collecting payment for room service orders from guests upon delivery of food and beverages
• Checking in with guests to ensure satisfaction with each food course and/or beverage
• Cleaning and removing the trolleys/trays from guest rooms and corridor

Qualifications

• Previous experience in a similar role
• Negotiation and influencing skills
• Ability to work under pressure
• Good grooming standards

Desirable

• Previous experience within the hospitality industry

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there is an extraordinary person working to make each Stay magical. That is why at Hilton, Every Job Makes the Stay.