Room Service Waiter

Sopwell House; St Albans; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxurious country house hotel in St Albans is seeking a passionate Room Service Waiter. Responsible for delivering outstanding dining experiences, the ideal candidate has experience in luxury service, a friendly demeanor, and a genuine passion for hospitality. The role offers a range of benefits, including training opportunities and employee discounts. Flexibility in working shifts is essential.

Benefits

Wide range of training and development opportunities

Free staff meals and parking

Discounted food and beverage

28 days holiday plus birthday holiday

30% discount on spa treatments

Uniform Provided

Qualifications

• Previous experience in a luxury room service environment.
• A friendly and professional demeanor.
• Strong communication and organizational techniques.

Responsibilities

• Deliver exceptional service in a warm and professional manner.
• Knowledge of menu items for confident recommendations.
• Respond promptly to guest requests with care.

Skills

Guest-focused attitude

Strong communication skills

Organizational skills

Ability to work independently

Flexibility to work varying shifts

Passion for food and hospitality

Job description

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. We’re currently looking for a passionate Room Service Waiter to join our dedicated In-Room Dining team, delivering discreet, attentive, and memorable dining experiences to our guests in the privacy and comfort of their rooms. Your role in our family:

Responsibilities

• Deliver exceptional standards of service to our guests in a warm, friendly, and professional manner.
• Demonstrate full knowledge of all menu items, their presentation, and accompaniments to provide confident recommendations.
• Respond promptly and efficiently to guest requests, ensuring their needs are met with care and attention.
• Accurately prepare, deliver, and present room service orders to guest rooms.
• Collect finished trays regularly from rooms and corridors, maintaining the hotel’s standards of tidiness and presentation.
• Keep the service area clean, organised, and fully stocked at all times.
• Assist with the set-up and preparation of the room service operation to ensure smooth, efficient service.
• Work collaboratively with the kitchen and front-of-house teams to provide a seamless guest experience.
• Take pride in presentation, attention to detail, and upholding the standards of Sopwell House.

Qualifications

• Previous experience in a 4 or 5 star hotel or similar luxury room service environment.
• A friendly, professional, and guest-focused attitude.
• Strong communication and organisational skills.
• Ability to work independently while remaining part of a close-knit team.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• A genuine passion for food, beverage and hospitality.
• All applicants must have the right to live and work in the UK.

If you have not received a response within 14 days, please assume your application has not been successful on this occasion.

Benefits

• Wide range of training and development opportunities
• Free staff meals and parking
• Discounted food and beverage, accommodation and spa
• 28 days holiday and 1 extra holiday day on your birthday
• 30% discount on Spa treatments and Spa days
• 10% discount on Spa products
• Introduce a friend at work bonus
• Uniform Provided
• Preferred Hotel Group discounted global hotel rates

At Sopwell House, we live by our Vision, Purpose and Values. We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike - 'Spreading kindness one act at a time' along the way.