Room Service Supervisor

Ennismore; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Delano London, pre-opening property of Ennismore, seeks a Room Service Supervisor to lead a 24-hour operation and deliver a warm, private dining experience. You will collaborate with Culinary, Lana Lusa, Rose Bar, Front Office and Housekeeping while coaching attendants and ensuring impeccable service.

Join us at the outset to shape culture, guest journeys and SOPs for a distinctive Delano experience in London.

Qualifications

• Supervisory experience in Room Service or luxury hotel F&B.
• Ability to maintain discretion, timing and attention to detail.
• Calm, organised shift leader with strong communication across departments.
• Strong knowledge of food and beverage, allergies and special requests.
• Comfortable with POS systems, checklists and stock controls.
• Flexible to work a 24-hour operation, including nights and weekends.

Responsibilities

• Supervise day-to-day Room Service shifts and ensure timely orders.
• Lead the guest journey from order to delivery, setting and collection.
• Coordinate with Culinary, Lana Lusa, Rose Bar, Front Office and Housekeeping.
• Coach attendants and allocate duties to maintain coverage.
• Check presentation of trays, trolleys, crockery and amenities.
• Maintain knowledge of menus, allergens and hotel information to advise guests.
• Support VIP amenities, private dining and late-night requests.
• Monitor order accuracy and service recovery, address issues promptly.
• Manage opening/closing procedures, handovers and stock levels.
• Ensure POS postings and payments are accurate.
• Assist training and pre-opening setup with SOPs for 24-hour operation.
• Maintain food safety, Health & Safety, and company standards.

Skills

Room Service Leadership

F&B Knowledge

POS Systems

Discretion & Guest Service

Shift Coordination

Tools

POS systems

Job description

Opening in late 2026,Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.

Delano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.

Delano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.

Joining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.

Job Description

We are seeking an exceptional Room Service Supervisor to join the pre-opening team of Delano London. You'll help lead our 24-hour Room Service operation, creating a private dining experience that feels every bit as considered, warm and polished as our restaurants and bars.

What you'll do...

• Supervise day-to-day Room Service shifts, ensuring orders are taken, prepared, checked and delivered accurately and within agreed service times.
• Lead the guest journey from order through delivery, set-up, follow-up and collection, ensuring every interaction feels personal and discreet.
• Coordinate closely with Culinary, Lana Lusa, Rose Bar, Front Office and Housekeeping to deliver a seamless in-room experience.
• Support and coach Room Service attendants, allocating duties and maintaining strong coverage across the shift.
• Check trays, trolleys, hot boxes, linen, crockery, condiments and amenities before departure to ensure presentation is complete and consistent.
• Maintain strong knowledge of menus, beverages, allergens, dietary requirements and hotel information so the team can advise guests confidently.
• Support VIP amenities, special occasions, late-night requests and Private Dining requirements when needed.
• Monitor order accuracy, delivery times, guest feedback and service recovery and take action quickly when standards are not met.
• Manage opening and closing procedures, handovers, equipment storage, stock levels and operational checklists.
• Ensure POS orders, postings and payments are processed accurately and follow up on discrepancies.
• Support training and pre-opening set-up, helping establish practical SOPs and service routines for a 24-hour operation.
• Maintain food safety, Health & Safety, security, privacy and company standards at all times.

Qualifications

What we're looking for...

• You have supervisory experience in Room Service, restaurants or luxury hotel Food & Beverage.
• You understand the importance of discretion, timing and detail when serving guests in their rooms.
• You are a calm and organised shift leader who communicates well with both guests and multiple hotel departments.
• You have strong food and beverage knowledge and are confident handling allergies, special requests and service recovery.
• You are comfortable with POS systems, operational checklists and basic stock controls.
• You are flexible to work across a 24-hour operation, including early mornings, nights, weekends and key hospitality moments.

What's in it for you...

• The opportunity to launch Delano London and help shape the Food & Beverage experience from day one, with real influence over the culture and service style.
• Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and help create venues that can become both neighbourhood favourites and destinations in their own right, in an environment that is creative and rewarding.
• Become part of a team that's passionate about creating great hospitality experiences, bringing together design, dining, nightlife and culture in a distinctly Delano way.
• Plenty of opportunity for development as the hotel and the wider brand continue to grow.

Additional Information

Be part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.

Alongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands.