Room Attendant

Heeton Concept Hotels; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual bonus

Staff rates across properties

Complimentary overnight stays

Retention bonus

Job summary

Heeton Concept Hotel Liverpool is seeking a dedicated Room Attendant to ensure spotless guest rooms and replenish amenities in line with brand standards.

You will handle daily cleaning tasks, respond to guest requests promptly, and maintain a safe, organized workspace while upholding high grooming and service standards. Benefits include annual bonus, staff rates, complimentary overnight stays, and a retention bonus. Join a fast-growing UK hotel operator with career progression opportunities.

Qualifications

• Positive attitude and professional demeanor.
• Strong communication with guests and colleagues.
• Commitment to delivering high levels of customer service.
• Excellent grooming standards.
• Ability to work independently or in a team.
• Flexible and reliable approach to shifts.

Responsibilities

• Clean guest bedrooms and bathrooms to high standards.
• Vacuum rooms and corridors.
• Change and replenish bed linen, towels and amenities.
• Undertake regular deep cleaning tasks.
• Restock and maintain trolley daily.
• Report missing or damaged items to Housekeeping Supervisor and ensure replacement.
• Ensure equipment in rooms and work areas is in working condition.
• Be environmentally aware and dispose of waste appropriately.
• Manage guest requests promptly and efficiently.
• Comply with hotel security, fire regulations and health and safety legislation.
• Carry out lost property procedures.
• Assist other departments and maintain good working relationships.

Skills

Positive attitude

Communication skills

Customer service

Grooming standards

Teamwork

Flexibility

Job description

We have a fantastic opportunity for a Room Attendant to join our team at Heeton Concept Hotel Liverpool.

What will I be doing?

As a Room Attendant, you are responsible for cleaning guest rooms and replenishing amenities to deliver an excellent Guest and Member experience. A Room Attendant will also be required to manage guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Change and replenish bed linen, towels and guest amenities in line with company guidelines
• Undertake regular deep cleaning tasks
• Restock and maintain trolley on daily basis
• Report any missing or damaged items to the Housekeeping Supervisor and own the responsibility to ensure that the items are replaced or repaired so to create an uninterrupted or impaired stay for the Guest
• Ensure that all equipment inside and around Guest rooms as well as in work areas and used when performing housekeeping responsibilities is in working condition
• Be environmentally aware
• Dispose of waste accordingly
• Manage guest requests in a timely and efficient manner
• Comply with hotel security, fire regulations and all health and safety legislation
• Carry out lost property procedures
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Ability to work on their own or in teams
• Flexible and reliable

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Hotel experience
• Experience in a similar position

Why you should apply

• Annual bonus for all Team Members
• Fantastic career potential with one of the UK's fastest growing hotel operators
• Employees staff rates across our properties
• Complimentary overnight stays in our properties
• Retention bonus on completion of 3 and 6 month service
• Service based annual leave (increase up to a maximum of 5 extra days)

Heeton Concept Hotel – City Centre Liverpoolboasts an excellent location in the heart of Liverpool city centre.nJust 1,650 feet from Liverpool ONE Shopping Centre, 15-minute walk from Lime Street Railway Station. Tate Liverpool and The Beatles Story are a 15-minute walk away.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process