Room Attendant

Mercure Albrighton Hall Hotel & Spa; England; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel in the UK is seeking a Room Attendant to ensure a sparkling clean and welcoming environment for guests. The role includes cleaning and servicing rooms, responding to guest needs, and maintaining high standards of hygiene. Candidates should be flexible, reliable, and detail-oriented. Benefits include competitive salary, training, and discounts on hotel stays.

Benefits

Competitive salary

Training and development

28 days holiday

Pension entitlement

Discounted hotel rates

Meals on duty

Qualifications

• Ability to work in shifts and weekends.
• Passion for hospitality and guest service.

Responsibilities

• Clean and service assigned rooms to hotel standards.
• Handle and store chemicals according to safety policies.
• Greet guests to enhance their experience.
• Notify supervisor when service is complete.
• Respond to guest complaints and special requests.

Skills

Flexible and team-minded

Reliable and organized

Attention to detail

Job description

Who are we

Albrighton Hall Hotel & Spa, a member of Radisson Individuals, is an 87-bedroom hotel beautifully placed in the Shropshire countryside, with a full leisure club, health spa, meetings and events to compliment the hotel's oak room restaurant and 1630 bar. A 4* hotel, perfectly situated for business and leisure, set within 15 acres of gardens and woodland. Excellent service, quality food and beverage, and an overwhelming sense of teamwork are key to our success.

Role Responsibilities

It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think “wow, this looks wonderful”. You’ll deliver a great guest experience by creating memorable experiences for our guests. As a Room Attendant you’ll clean and service guest rooms so everything is spotless and prepared for guests.

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing rubbish, etc., coffee/tea maker, cups, glasses, silverware, etc.
• Handle and store chemicals in line with hotel regulations and company policies.
• Greet and acknowledge guests wherever possible to deliver a great customer experience.
• Notify your Supervisor when service is complete so rooms may be sold or occupied.
• Report any guest requests or room maintenance requirements immediately.
• Respond to guest complaints, special requests and take action to ensure guest satisfaction.
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping.
• Ensure that while you undertake your role you abide by the Health & Safety at Work Act 1974 and safe system of work appropriate to your role. Wear safety protection equipment as provided.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• May regularly assist with deep cleaning projects and may have turndown duties.
• Any other tasks as assigned by your Line Manager.

Key Requirements

• Flexible and team-minded
• Willingness to work in shifts and on the weekend
• Reliability, endurance and high motivation
• Independent, organized way of working
• Passion for the profession
• Accurate work with a view for details

Benefits

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family
• On-going incentives and rewards
• Meals on duty