Room Attendant

IHG Hotels & Resorts; Cardiff; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Colleague stay

2-course dinner

Breakfast included

Training & progression

Volunteer days

Wagestream

Job summary

IHG Hotels & Resorts' voco St. David's Cardiff is seeking a Housekeeper/Room Attendant for a 24-hour contract at our Cardiff Bay 5-star hotel. You will clean public areas and hotel suites to ensure a superior guest experience.

The role requires at least 1 year of hotel cleaning experience, a passion for service, and the ability to handle guest queries. We offer great benefits, meals on duty, generous holiday allowance, discount programs, and progression opportunities.

Qualifications

• Minimum of 1 year experience in Hotel Cleaning (room attendant or public areas cleaner).
• Passionate about delivering great service.
• Experience handling guests queries and complaints.
• Willing to learn and work as part of a wide hotel team.

Responsibilities

• Deliver a superior guest experience by cleaning public areas and hotel suites.

Skills

Cleaning experience

Guest service

Guest queries

Teamwork

Job description

voco St.David's Cardiff have a fantastic opportunity for a Housekeeper/Room Attendant to join our Cardiff Bay 5-star hotel on a 24-hours per week contract!

You will earn £13.15 per hour, which is equal to £16,411.20 salary.

At voco, everyone’s a host and ready to provide our guests with the relaxed but attentive stay that they desire. We are reliably different, a trusted name offering an informal, non-pretentious stay that leaves our guests with a lasting impression. With a focus on our environment, you will be greeted by environmentally conscious innovations from start to finish.

Set on Cardiff Bay's waterfront, voco St David's Cardiff makes a bold statement, with its glass-fronted façade, private balconies, floor-to-ceiling windows, and coastal setting.

The Tir a Môr at voco St David’s Cardiff is our eclectic restaurant and bar. Our bold flavours draw inspiration from world food cultures and blend perfectly with the best seasonal produce Wales has to offer.

The Spa, located in the hotel, offers just the place to unwind and has been voted one of the best spas in the UK. voco St David's Cardiff is a wonderful setting for meetings, conferences, weddings, and celebrations alike.

As a Housekeeper / Room Attendant, you play a vital part in delivering a superior guest experience, from Cleaning Public Areas to Hotel Suites.

To succeed as a Housekeeper/Room Attendant, you will need:

• To be passionate about delivering great service
• Minimum of 1 year experience in Hotel Cleaning, as room attendant or public areas cleaner
• Experience with handling guests queries and complaints
• To be willing to learn new things and work as part of a wide hotel team

Our Housekeeper/Room Attendant, enjoys a range of benefits including:

• Becoming part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies - which means global opportunities!
• The voco St. David’s Colleague experience stay – a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period
• Extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice
• Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Meals whilst on duty
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• We provide every employee company sick pay and life insurance
• Amazing discounts for our hotels and restaurants around the world & discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends and take part in our generous ‘Refer a Friend’ programme!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.