Room Attendant

Omni Facilities Management; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading outsourcing services provider in the United Kingdom is seeking a Housekeeping Associate responsible for cleaning hotel areas and maintaining linen supplies. Candidates should have experience in a hotel housekeeping department, strong organizational skills, and a welcoming personality. The role offers permanent employment and career progression opportunities, along with various company benefits including retail discounts and paid holidays.

Benefits

Up to 28 days paid holiday per year

Permanent contract of employment

Career progression opportunities

Company Benefits including retail discounts

Qualifications

• Experience in the Housekeeping Department in a hotel.
• Willingness to work and ability to work under pressure.

Responsibilities

• Clean hotel rooms, bathrooms, and public areas to required standards.
• Ensure delivery and collection of clean and soiled linen.
• Maintain cleanliness in service areas and report health hazards.

Skills

Experience in the Housekeeping Department

Strong organisational skills

Confident and welcoming personality

Job description

We are currently looking for enthusiastic and self‑motivated candidates for the position of Housekeeping Associate who will be responsible for cleaning the hotel bedrooms, bathrooms and public areas, ensuring that sufficient linen is available for daily operations and might also be required to complete additional cleaning tasks in the Back of House.

Room Cleaning Responsibilities

• Clean hotel rooms to required standards and by required deadlines
• Complete regular cleaning routines (task of the day) as per training
• Change bed linen and towels and make beds
• High and low dusting and polishing furniture
• Clean bathrooms, including vanity, sink, bath/shower, tiles / glass, and walls
• Vacuum and mop floors
• Replace stock of guest supplies, such as shampoo, soap, and brochures
• Re‑stock drinks in the mini bar
• Re‑stock and clean equipment used

Linen Porter Duties

• Ensure the delivery of clean linen to designated areas in the hotel by specified deadlines
• Ensure the collection of soiled linen from designated areas in the hotel by specified deadlines
• Check all linen cupboards on a regular basis and ensure they are maintained in a tidy, organized manner and fully stocked
• Keep the service areas clean and tidy
• Wait for the linen delivery at the times specified by the hotel
• Bring all the dirty linen to the linen room, classify it, and count it
• Return damaged linen and ensuring it is accounted for by following the required procedure
• Pushing and pulling of linen trolleys throughout the hotel

Public Area Cleaning

• Clean designated public areas of the hotel to required standards and by required deadlines
• Complete regular cleaning routines (task of the day)
• Vacuum, mop floors, and clean windows
• Dust and polish furniture and re‑stock and clean equipment used
• Replace stock of supplies, such as soap, toilet rolls, brochures, etc.
• Re‑stock and clean equipment used
• Attend and provide input at housekeeping meetings. Act on any special instructions and pass on relevant information
• Be responsible for all keys in your possession
• Report anything which may be considered a Health & Safety hazard
• Perform related duties and special projects, which may be assigned by the Executive Housekeeper or Assistant Executive Housekeeper

Qualifications

• Experienced in the Housekeeping Department in a hotel
• Willingness to work
• Ability to work under pressure with strong organisational skills
• Confident, professional, and welcoming personality, Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.

Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri‑La, Ritz‑Carlton and Resorts World.

Benefits

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits including retail discounts on food, shopping, clothes, holidays, eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader!

Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)